[ticket-workflow]
accept = new,assigned,accepted,reopened -> accepted
accept.default = 3
accept.operations = set_owner_to_self
accept.permissions = TICKET_MODIFY
close = testing -> closed
close.default = 0
close.permissions = TICKET_CLOSE
close_new = new -> closed
close_new.default = 0
close_new.name = close
close_new.operations = set_resolution
close_new.permissions = TICKET_CLOSE
close_reopened = reopened -> closed
close_reopened.default = 0
close_reopened.name = close
close_reopened.operations = set_resolution
close_reopened.permissions = TICKET_CLOSE
leave = * -> *
leave.default = 4
leave.operations = leave_status
reassign = new,assigned,accepted,reopened -> assigned
reassign.default = 2
reassign.operations = set_owner
reassign.permissions = TICKET_MODIFY
reopen = testing,closed -> reopened
reopen.default = 3
reopen.operations = del_resolution
reopen.permissions = TICKET_MODIFY
request_changes = in_review -> reopened
request_changes.default = 2
request_changes.name = request changes
request_changes.operations = del_resolution
request_changes.permissions = TICKET_MODIFY
request_review = accepted -> in_review
request_review.default = 1
request_review.name = request review
request_review.operations = set_resolution
request_review.permissions = TICKET_MODIFY
resolve = in_review -> testing
resolve.default = 1
resolve.name = review complete
resolve.operations = run_external
resolve.permissions = TICKET_MODIFY
resolve.run_external = An email will be sent to test.