id,summary,reporter,owner,description,type,status,priority,component,severity,resolution,keywords,cc,release 11253,[patch] model.py/save(): INSERT INTO ticket_custom actually never called,lostpoint,Ryan J Ollos,"from `model.py`: {{{#!py cursor.execute('UPDATE ticket_custom SET value=%s WHERE ticket=%s AND name=%s', (new_value, n, field)) # refresh the changetime to prevent concurrent edits cursor.execute('UPDATE ticket SET changetime=%s WHERE id=%s', (when_ts, n)) if not cursor.rowcount: cursor.execute('INSERT INTO ticket_custom (ticket, name, value) VALUES (%s, %s, %s)', (n, field, new_value)) }}} Since there is `UPDATE ticket"" between ""UPDATE ticket_custom` and `if not cursor.rowcount`, `INSERT INTO ticket_custom` is actually never called, because `UPDATE ticket` is always OK, no matter if `UPDATE ticket_custom` completed successfully or there is no such record. Got this issue on a legacy database where tickets do not have corresponding ticket_custom values for `blockedby` and `blocked`. I did a patch for this issue, you just have to move `UPDATE ticket` below `if not cursor.rowcount - INSERT INTO ticket custom` block.",defect,closed,normal,MasterTicketsPlugin,normal,fixed,,,