id	summary	reporter	owner	description	type	status	priority	component	severity	resolution	keywords	cc	release
1338	Exec shell command Plugin (instead of SMTP Notification)	anonymous	anybody	Function to execute OS shell command (or script) when a ticket was changed.\r\nFor example, it allows us to notice the event by RSH controllable alarm device without any client PC.\r\n\r\nIn addition, to choose the device, function below is also wanted:\r\nFunction to pass the command the user account and the other info to know which\r\ndevice to be kicked.	enhancement	new	normal	Request-a-Hack	normal				0.10