id summary reporter owner description type status priority component severity resolution keywords cc release 2999 reset_previous_state J Evan S Eli Carter "Right now I have: {{{ requestinfo = new,open -> needsinfo_open requestinfo = assigned -> needsinfo_assigned requestinfo = failed -> needsinfo_failed provideinfo = needsinfo_open -> open provideinfo = needsinfo_assigned -> assigned provideinfo = needsinfo_failed -> failed }}} Does this (or something similar) seem possible? {{{ requestinfo = new,open,assigned,failed -> needsinfo requestinfo.operations = set_owner_to_reporter provideinfo = needsinfo -> * provideinfo.operations = set_state_to_previous,set_owner_to_previous }}}" enhancement closed normal AdvancedTicketWorkflowPlugin normal fixed 0.11