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Opened 6 years ago

Closed 6 years ago

#3701 closed defect (fixed)

CC recipients not receiving email on new ticket creation

Reported by: jdio Owned by: doki_pen
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords:
Cc: jim@… Trac Release: 0.11

Description

Our configuration for the announcer plugin is (with minor edits to protect the innocent):

[announcer]
always_notify_owner = true
always_notify_reporter = true
always_notify_updater = true
default_email_format = text/html
email_address_resolvers = SpecifiedEmailResolver, SessionEmailResolver, DefaultDomainResolver
mime_encoding = base64
smtp_always_cc = me
smtp_default_domain = @email.com
smtp_enabled = true
smtp_from = my@email.com
smtp_from_name = Trac Notification
smtp_password =
smtp_port = 25
smtp_replyto = my@email.com
smtp_server = our-mail-server
smtp_subject_prefix = __default__
smtp_user =
use_tls = false
joinable_groups = Security, Network

When adding someone to the Cc: field during initial creation of a ticket, notifications are not sent to that user, however any edit thereafter will notify users in the Cc: field. I do not know if this is a configuration problem or not. All modules are enabled for AnnouncerPlugins.

Let me know if there is any additional info needed... or if this is working as designed.

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Change History (5)

comment:1 Changed 6 years ago by anonymous

I have reproduced and verified this defect. I have a feeling it is a problem with the order things are executed in. It will get fixed soon.

comment:2 Changed 6 years ago by anonymous

  • Owner changed from doki_pen to anonymous
  • Status changed from new to assigned

comment:3 Changed 6 years ago by doki_pen

  • Owner changed from anonymous to doki_pen
  • Status changed from assigned to new

comment:4 Changed 6 years ago by doki_pen

fixed in -r4274

comment:5 Changed 6 years ago by doki_pen

  • Resolution set to fixed
  • Status changed from new to closed

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