CC recipients not receiving email on new ticket creation
|Reported by:||jdio||Owned by:||doki_pen|
Our configuration for the announcer plugin is (with minor edits to protect the innocent):
[announcer] always_notify_owner = true always_notify_reporter = true always_notify_updater = true default_email_format = text/html email_address_resolvers = SpecifiedEmailResolver, SessionEmailResolver, DefaultDomainResolver mime_encoding = base64 smtp_always_cc = me smtp_default_domain = @email.com smtp_enabled = true smtp_from = email@example.com smtp_from_name = Trac Notification smtp_password = smtp_port = 25 smtp_replyto = firstname.lastname@example.org smtp_server = our-mail-server smtp_subject_prefix = __default__ smtp_user = use_tls = false joinable_groups = Security, Network
When adding someone to the Cc: field during initial creation of a ticket, notifications are not sent to that user, however any edit thereafter will notify users in the Cc: field. I do not know if this is a configuration problem or not. All modules are enabled for AnnouncerPlugins.
Let me know if there is any additional info needed... or if this is working as designed.
Change History (5)
comment:2 Changed 5 years ago by anonymous
- Owner changed from doki_pen to anonymous
- Status changed from new to assigned
comment:3 Changed 5 years ago by doki_pen
- Owner changed from anonymous to doki_pen
- Status changed from assigned to new