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Opened 6 years ago

Closed 6 years ago

#4120 closed defect (fixed)

Templates have no effect

Reported by: joerg.roessing@… Owned by: takanorig
Priority: low Component: TicketExtPlugin
Severity: minor Keywords: Template, Administration, description, no effect
Cc: Trac Release: 0.11

Description

Administration of the ticket templates is not working:
When setting the description of a template and applying changes, these do not effect new tickets. Upon new ticket creation the query "description will be clear..." shows up, but the description is not changing.

During Administration of the ticket templates a japanese text shows up when changing the ticket type.

Attachments (1)

ticketext_admin_dialog.JPG (11.0 KB) - added by joerg.roessing@… 6 years ago.
Dialog popup during administration of ticket templates.

Download all attachments as: .zip

Change History (11)

comment:1 Changed 6 years ago by joerg.roessing@…

Additional information:

Trac in use: 0.11.2
Server: Standalone (tracd)
Python: 2.6 self compiled
Browser: Firefox 3.0.4 & IE
Plugins installed: CustomFieldAdminPlugin, MasterTicketsPlugin, CustomRoadmapPlugin, TicketDeletePlugin, TracWysiwygPlugin, DropbearsPlugin (deactivated)

comment:2 Changed 6 years ago by takanorig

Python 2.6 has the default json module, so json-py, which TicketExtPlugin uses, may be conflict.

Can you check with Python 2.5 ?

comment:3 Changed 6 years ago by joerg.roessing@…

Will try. May take a while. Everythings set up for 2.6.

comment:4 follow-up: Changed 6 years ago by joerg.roessing@…

  • Priority changed from high to low
  • Severity changed from critical to minor

Python 2.5 wasn't working (problems with precompiled package). Instead removed json module from 2.6 and replaced it with json-py.
Now the plugin is working as expected. Just the japanese text when administrating the templates is a bit irritating (still have no idea what it might mean).
Lowering priority and severity due to workaround.
Any chance of upgrading the plugin to work with 2.6 out-of-the-box?

comment:5 in reply to: ↑ 4 Changed 6 years ago by takanorig

Replying to joerg.roessing@t-systems.com:

Any chance of upgrading the plugin to work with 2.6 out-of-the-box?

OK, I will upgrade to work with 2.6 in the next version.

Just the japanese text when administrating the templates is a bit irritating (still have no idea what it might mean).

"the japanese text" means the popup dialog?
If the browser language isn't Japanese, the message will be displayed in English.

Can you attach the screenshot?

Changed 6 years ago by joerg.roessing@…

Dialog popup during administration of ticket templates.

comment:6 Changed 6 years ago by joerg.roessing@…

Uhm.. yes.. sorry for the wording.
The dialog appears when the administrator changes the ticket type to create a template for in the admin panel.[BR]]
Screenshot is attached.
Cheers & Thanks

comment:7 Changed 6 years ago by takanorig

Thank you for your quick response.

The dialog message is localized with the browse language, but it isn't work correctly.
I will check it too.

comment:8 Changed 6 years ago by anonymous

During creation of a new ticket an english text is display in a dialog. The japanese one only appears when administrating the templates in the admin panel.
So localisation is working outside of the admin panel.
Thanks for your efforts. This plugin helps a lot.
Cheers,
Jörg

comment:9 Changed 6 years ago by takanorig

(In [4910]) (refs #4120) python2.6でも動作するように修正。simplejson、json-pyのどちらか一方が利用できれば処理可能。管理画面で、ダイアログメッセージが日本語になってしまう問題を修正。

I modified the following:

  • Work in python2.6.
  • The Japanese message popup dialog is displied in the admin page.

But, I was not able to prepare the python2.6 environment.
Therefore, joerg.roessing, can you check them?

download
ticketext-0.2.2beta

comment:10 Changed 6 years ago by anonymous

  • Resolution set to fixed
  • Status changed from new to closed

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