Opened 6 years ago

#4734 new enhancement

Please add support for multiple default ticket states

Reported by: jevans Owned by: ixokai
Priority: normal Component: TicketCreationStatusPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11


We do an extra validation step on tickets reported by external users. We'd like to have a separate 'new' status for internal users from the one for for external users.

Could something like this be added?

default = new
defaults = default_internal
default_internal = open
default_internal.permission_group = internalusers

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as new The owner will remain ixokai.

E-mail address and user name can be saved in the Preferences.

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