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Opened 5 years ago

Last modified 5 years ago

#5620 new enhancement

Add due date to ticket and send a reminder when tickets are overdue

Reported by: cbidwell@… Owned by: anybody
Priority: normal Component: Request-a-Hack
Severity: normal Keywords:
Cc: Trac Release: 0.11

Description

I would love, as a manager, to be able to assign tickets to users and assign due dates to tickets. With those due dates to perhaps send a reminder that a ticket is either overdue or about to become overdue.

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Change History (4)

comment:1 Changed 5 years ago by rjollos

Part of what you want to accomplish can be implemented with the DateFieldPlugin. I've seen some discussion about sending overdue reminders ... somewhere. One idea was to run a Cron job that ran queries on the database. This would be in my opinion a quick and easy way to do it, although a plug-in with this functionality would definitely be nice.

comment:2 Changed 5 years ago by rjollos

  • Summary changed from Trac Ticket Due Dates to Add due date to ticket and send a reminder when tickets are overdue

Another idea would be to create the due date and then create a report that shows tickets for user that are past their due date. I think this can be done without any programming, and I have been meaning to work on it for some time.

comment:3 Changed 5 years ago by rjollos

See also #3565.

comment:4 Changed 5 years ago by rjollos

See also: TracReminderScript

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