Modify

Opened 8 years ago

Closed 8 years ago

#573 closed defect (fixed)

No tickets are created

Reported by: micah@… Owned by: anonymous
Priority: high Component: EmailtoTracScript
Severity: critical Keywords:
Cc: micah@… Trac Release: 0.9

Description

I've been running 0.7.3-7 (the debian package) for a few weeks and all seemed to be fine. However, I began to notice that attachments were missing from tickets. So I thought I'd have a look to see if there were some fixes to email2trac that might solve my problem.

I found that there was a newer version available, version 0.7.6-4, so I installed that. I then attempted to send an email in. Everything appears normal in the logs, but no ticket is created, its simply missing, yikes!

When I downgraded back to the version I was running (email2trac_0.7.3-7) everything works again (although attachments are broken again).

Attachments (0)

Change History (2)

comment:1 follow-up: Changed 8 years ago by anonymous

  • Cc micah@… added; anonymous removed
  • Owner changed from bas to anonymous
  • Status changed from new to assigned

Do you have the reply_all setting enabled? If yes then use the trunk version. we are running the same debian version for weeks without any problems.

If the trunk version will solve the problem i will release a new version.

I now at home but i am going on holiday

comment:2 in reply to: ↑ 1 Changed 8 years ago by anonymous

  • Resolution set to fixed
  • Status changed from assigned to closed

Replying to anonymous:

Do you have the reply_all setting enabled? If yes then use the trunk version. we are running the same debian version for weeks without any problems.

I do have reply_all setting enabled, these are my settings:

DEFAULT]
project: /var/lib/trac/eggplant
debug: 5
umask: 022
spam_level: 4
reply_address: 1
reply_all : 1
mailto_link: 0
umask: 022
email_comment: >
email_header: 0
trac_version: 0.9
alternate_notify_template : support.cs
ticket_update: 1
}}

 
> If the trunk version will solve the problem i will release a new version.

I installed the trunk version and it works! Both ticket creation and the attachments work, great!
 
> I now at home but i am going on holiday

Have a nice holiday, thanks for the fixes! I'm closing this ticket now.

Micah

Add Comment

Modify Ticket

Action
as closed The owner will remain anonymous.
The resolution will be deleted. Next status will be 'reopened'.
Author


E-mail address and user name can be saved in the Preferences.

 
Note: See TracTickets for help on using tickets.