Opened 4 years ago
Closed 2 years ago
#5767 closed defect (wontfix)
Comments inserted by MailToTracPlugin can't be edited
| Reported by: | anonymous | Owned by: | rjollos |
|---|---|---|---|
| Priority: | high | Component: | TicketChangePlugin |
| Severity: | normal | Keywords: | |
| Cc: | listman@… | Trac Release: | 0.11 |
Description (last modified by rjollos)
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
can we fix this plugin to work with comments inside { }. thats where the majority of our comments come from because of our use of email2trac
thx
Attachments (0)
Change History (13)
comment:1 Changed 4 years ago by anonymous
- Cc listman@… added; listman@… removed
comment:2 Changed 4 years ago by rjollos
- Cc rjollos added
comment:3 Changed 4 years ago by rjollos
comment:4 Changed 4 years ago by rjollos
- Cc rjollos removed
- Summary changed from trying to edit a comment with {....} formatting doesn't work consistently to Editing a comment with {....} formatting doesn't work consistently
comment:5 in reply to: ↑ description ; follow-up: ↓ 6 Changed 3 years ago by rjollos
Replying to anonymous:
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).
comment:6 in reply to: ↑ 5 Changed 3 years ago by rjollos
Replying to rjollos:
Replying to anonymous:
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).
After further testing, I've found that I can't edit ANY ticket comments generated by the TracBacksPlugin, so the scope of that issue is beyond just those comments with formatting brackets.
comment:7 in reply to: ↑ description Changed 3 years ago by rjollos
Replying to anonymous:
i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again
When you say that the comments are between { } formatting brackets, do you mean enclosed in {{{ and }}}?
comment:8 Changed 3 years ago by steve.strobel@…
comment:9 Changed 3 years ago by rjollos
See #6535 for additional comments on the issue.
comment:10 Changed 3 years ago by rjollos
- Owner changed from SergeiLuchko to rjollos
- Status changed from new to assigned
comment:11 Changed 3 years ago by rjollos
Unless we figure out a way to do things better in the TicketChangePlugin, the email2trac plugin will need to be modified to fix this issue. For details, see comment:3:ticket:6535.
comment:12 Changed 3 years ago by rjollos
- Summary changed from Editing a comment with {....} formatting doesn't work consistently to Comments inserted by MailToTracPlugin can't be edited
Do you mean MailToTracPlugin or EmailtoTracScript? I can look into working up a patch.
comment:13 Changed 2 years ago by rjollos
- Description modified (diff)
- Resolution set to wontfix
- Status changed from assigned to closed
Closing as wontfix since the plugin is deprecated. I'd apply a patch if it was made available.
There has been some recent activity on integrating this feature directly into Trac: http://trac.edgewall.org/ticket/454
Hopefully that happens soon!