Ticket #5767 (closed defect: wontfix)

Opened 4 years ago

Last modified 2 years ago

Comments inserted by MailToTracPlugin can't be edited

Reported by: anonymous Assigned to: rjollos
Priority: high Component: TicketChangePlugin
Severity: normal Keywords:
Cc: listman@burble.net Trac Release: 0.11

Description (Last modified by rjollos)

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

can we fix this plugin to work with comments inside { }. thats where the majority of our comments come from because of our use of email2trac

thx

Attachments

Change History

09/02/09 12:09:12 changed by anonymous

  • cc changed from listman@burbl.net to listman@burble.net.

09/02/09 18:39:47 changed by rjollos

  • cc changed from listman@burble.net to listman@burble.net, rjollos.

09/02/09 18:41:30 changed by rjollos

There has been some recent activity on integrating this feature directly into Trac: http://trac.edgewall.org/ticket/454

Hopefully that happens soon!

11/21/09 09:18:13 changed by rjollos

  • cc changed from listman@burble.net, rjollos to listman@burble.net.
  • summary changed from trying to edit a comment with {....} formatting doesn't work consistently to Editing a comment with {....} formatting doesn't work consistently.

(in reply to: ↑ description ; follow-up: ↓ 6 ) 02/15/10 03:40:28 changed by rjollos

Replying to anonymous:

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).

(in reply to: ↑ 5 ) 02/16/10 04:24:21 changed by rjollos

Replying to rjollos:

Replying to anonymous:

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

This may be related to an issue I'm seeing with the TracBacksPlugin (#6535).

After further testing, I've found that I can't edit ANY ticket comments generated by the TracBacksPlugin, so the scope of that issue is beyond just those comments with formatting brackets.

(in reply to: ↑ description ) 02/16/10 04:25:28 changed by rjollos

Replying to anonymous:

i use the email2trac plugin to allow users to comment on tickets via email. this attaches the email text between { } formatting brackets in the email comments. when i try to edit these i get: Ticket change '5' not found. Please try again

When you say that the comments are between { } formatting brackets, do you mean enclosed in {{{ and }}}?

04/23/10 00:02:24 changed by steve.strobel@link-comm.com

This issue probably has the same root cause as the one I reported in Ticket #6930 (Can't edit comments added through Mylyn).

12/10/10 10:59:38 changed by rjollos

See #6535 for additional comments on the issue.

12/10/10 10:59:43 changed by rjollos

  • status changed from new to assigned.
  • owner changed from SergeiLuchko to rjollos.

12/10/10 11:07:43 changed by rjollos

Unless we figure out a way to do things better in the TicketChangePlugin, the email2trac plugin will need to be modified to fix this issue. For details, see comment:3:ticket:6535.

12/10/10 12:04:33 changed by rjollos

  • summary changed from Editing a comment with {....} formatting doesn't work consistently to Comments inserted by MailToTracPlugin can't be edited.

Do you mean MailToTracPlugin or EmailtoTracScript? I can look into working up a patch.

05/22/11 23:29:01 changed by rjollos

  • status changed from assigned to closed.
  • resolution set to wontfix.
  • description changed.

Closing as wontfix since the plugin is deprecated. I'd apply a patch if it was made available.

Add/Change #5767 (Comments inserted by MailToTracPlugin can't be edited)




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