#6046 closed defect (fixed)
Sometimes AddHours won't work to sum up total hours
| Reported by: | Owned by: | Russ Tyndall | |
|---|---|---|---|
| Priority: | normal | Component: | TimingAndEstimationPlugin |
| Severity: | normal | Keywords: | addhours total sum |
| Cc: | Trac Release: | 0.11 |
Description
This bug seems to appear and disappear:
When trying to add hours to a ticket, total hours won't change, instead the "hours" field gets a new value. Either this is a bug or we aren't aware of something important here. I've attached a small screenshot which explains the situation in more detail.
LogLevel trac.log, loglevel was set to WARNING, at the moment I set it to DEBUG, to investigate any further.
- TimingAndEstimationPlugin: 0.8.1
- Trac: 0.11.4
- Other plugins in use:
- ForceComment 0.1, TracBib 0.1, TracMath 0.1, TracMercurial 0.11.0.8
- System: OpenSuse 11.1, 32-bit, Apache 2.2.10, mod_python 3.3.1, python 2.6
Any help is very much appreciated and welcome.
Attachments (1)
Change History (12)
Changed 15 years ago by
| Attachment: | trac-hacks-bug-report.png added |
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comment:1 Changed 15 years ago by
By the way, if I click on "time reports" to view the progress on certain tickets in a given time period, all hours which are added (including those just seems to change the hours-field) are all summed correctly up to the correct, value, just the "total hours" in the ticket is wrong.
comment:2 Changed 15 years ago by
Hmmm... I haven't had any reports of this behavior before.
It almost looks like the ticket_daemon module was disabled for a while. Is that a possibility?
DEBUG level logging when you are experiencing the error will definitely be helpful.
You might also try upgrading to the newest version, which will probably not fix the bug, but might fix some others you are not experiencing (0.8.4 went up earlier).
As for your second comment, that is as I would expect (the reports are based on the hours change records and do not even look at total-hours).
Thanks for the bug report,
Russ
comment:3 Changed 15 years ago by
Ok, I updated our TiminAndEstimationPlugin to 0.8.4b (not sure if we should use with-permissions version or not, we chose with-permission) and switched our trac.log LogLevel to DEBUG.
BTW, how can I check if the ticket_daemon module is running?
However, this morning we encountered the strange behaviour once more:
2009-10-28 10:36:20,414 Trac[default_workflow] DEBUG: render_ticket_action_control: action "leave" 2009-10-28 10:36:20,415 Trac[default_workflow] DEBUG: render_ticket_action_control: action "unaccept" 2009-10-28 10:36:20,415 Trac[default_workflow] DEBUG: render_ticket_action_control: action "resolve" 2009-10-28 10:36:20,417 Trac[default_workflow] DEBUG: render_ticket_action_control: action "reassign" 2009-10-28 10:36:20,418 Trac[default_workflow] DEBUG: render_ticket_action_control: action "accept" 2009-10-28 10:36:20,420 Trac[ticket_policy] DEBUG: Internal: action:ATTACHMENT_CREATE, user:ebaum, resource:<Resource u'ticket:113, attachment'>, perm: <trac.perm.PermissionCache o bject at 0xb8cbf0a4> 2009-10-28 10:36:20,421 Trac[ticket_policy] DEBUG: Internal: RESULTS for ATTACHMENT_CREATE: None 2009-10-28 10:36:20,422 Trac[ticket_policy] DEBUG: Internal: action:TICKET_APPEND, user:ebaum, resource:<Resource u'ticket:113'>, perm: <trac.perm.PermissionCache object at 0xb8c22 784> 2009-10-28 10:36:20,424 Trac[ticket_policy] DEBUG: Internal: RESULTS for TICKET_APPEND: None 2009-10-28 10:36:20,424 Trac[session] DEBUG: Retrieving session for ID u'ebaum' 2009-10-28 10:36:20,426 Trac[chrome] DEBUG: Prepare chrome data for request 2009-10-28 10:36:20,427 Trac[ticket_policy] DEBUG: Internal: action:TICKET_CREATE, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,428 Trac[ticket_policy] DEBUG: Internal: action:TICKET_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,428 Trac[ticket_policy] DEBUG: Internal: action:BROWSER_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,429 Trac[ticket_policy] DEBUG: Internal: action:TRAC_ADMIN, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,429 Trac[perm] DEBUG: No policy allowed ebaum performing TRAC_ADMIN on None 2009-10-28 10:36:20,429 Trac[ticket_policy] DEBUG: Internal: action:PERMISSION_GRANT, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,429 Trac[perm] DEBUG: No policy allowed ebaum performing PERMISSION_GRANT on None 2009-10-28 10:36:20,429 Trac[ticket_policy] DEBUG: Internal: action:PERMISSION_REVOKE, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,430 Trac[perm] DEBUG: No policy allowed ebaum performing PERMISSION_REVOKE on None 2009-10-28 10:36:20,430 Trac[ticket_policy] DEBUG: Internal: action:TICKET_ADMIN, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,430 Trac[perm] DEBUG: No policy allowed ebaum performing TICKET_ADMIN on None 2009-10-28 10:36:20,431 Trac[ticket_policy] DEBUG: Internal: action:TIMELINE_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,431 Trac[ticket_policy] DEBUG: Internal: action:ROADMAP_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,432 Trac[ticket_policy] DEBUG: Internal: action:WIKI_VIEW, user:ebaum, resource:<Resource 'wiki'>, perm: <trac.perm.PermissionCache object at 0xb8c225cc> 2009-10-28 10:36:20,433 Trac[ticket_policy] DEBUG: Internal: action:SEARCH_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,433 Trac[ticket_policy] DEBUG: Internal: action:REPORT_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,434 Trac[ticket_policy] DEBUG: Internal: action:TIME_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,434 Trac[perm] DEBUG: No policy allowed ebaum performing TIME_VIEW on None 2009-10-28 10:36:20,437 Trac[ticket_policy] DEBUG: Internal: action:EMAIL_VIEW, user:ebaum, resource:None, perm: <trac.perm.PermissionCache object at 0xb8cd202c> 2009-10-28 10:36:20,437 Trac[blackmagic] DEBUG: IN BlackMagic 2009-10-28 10:36:20,437 Trac[blackmagic] DEBUG: read enchants = [] 2009-10-28 10:36:20,438 Trac[tande_filters] DEBUG: TicketFormatFilter executing 2009-10-28 10:36:20,438 Trac[tande_filters] DEBUG: TicketFormatFilter disabling totalhours and removing header hours 2009-10-28 10:36:20,438 Trac[tande_filters] DEBUG: Not a query returning 2009-10-28 10:36:20,438 Trac[ticket_webui] DEBUG: TicketWebUiAddon executing 2009-10-28 10:36:20,532 Trac[ticket_policy] DEBUG: Internal: action:TICKET_VIEW, user:ebaum, resource:<Resource u'ticket:132'>, perm: <trac.perm.PermissionCache object at 0xb8bc0bb c> 2009-10-28 10:36:20,533 Trac[ticket_policy] DEBUG: Internal: RESULTS for TICKET_VIEW: None 2009-10-28 10:36:20,569 Trac[ticket_policy] DEBUG: Internal: action:TICKET_CHGPROP, user:ebaum, resource:<Resource u'ticket:113'>, perm: <trac.perm.PermissionCache object at 0xb8c2 29dc> 2009-10-28 10:36:20,572 Trac[ticket_policy] DEBUG: Internal: RESULTS for TICKET_CHGPROP: None 2009-10-28 10:36:20,573 Trac[ticket_policy] DEBUG: Internal: action:TICKET_EDIT_DESCRIPTION, user:ebaum, resource:<Resource u'ticket:113'>, perm: <trac.perm.PermissionCache object at 0xb8c9948c> 2009-10-28 10:36:20,576 Trac[ticket_policy] DEBUG: Internal: RESULTS for TICKET_EDIT_DESCRIPTION: None 2009-10-28 10:36:20,601 Trac[main] DEBUG: 925 unreachable objects found.
Hope this is any help.
comment:4 Changed 15 years ago by
Oh, I forgot to mention: we all use Firefox from version 3.0 to 3.5. And the update process I did was simply remvoing the old TimingAndEstimationPlugin python egg from the plugins directory and installing the new egg via the web_admin UI, and restarted the Apache.
Mathias
comment:5 Changed 14 years ago by
The permissions branch is for use if you wish to prevent some class of users from modifying / viewing the time related data.
As best I can tell from the log, the ticket_daemon never even showed up, probably because there was a ticket policy in place preventing the user from modifying the field (or something).
What does the [field settings] of your trac.ini look like? Also what permissions does the user having the problem ("ebaum" it looks like) have assigned to him?
comment:6 Changed 14 years ago by
Our ticket-related trac.ini sections are as follows:
[ticket] default_component = default_milestone = default_priority = major default_resolution = fixed default_type = defect default_version = max_description_size = 262144 preserve_newlines = default restrict_owner = false workflow = ConfigurableTicketWorkflow [ticket-custom] billable = checkbox billable.label = Billable? billable.order = 3 billable.value = 1 estimatedhours = text estimatedhours.label = Estimated Number of Hours estimatedhours.order = 1 estimatedhours.value = 0 hours = text hours.label = Add Hours to Ticket hours.order = 2 hours.value = 0 internal = checkbox internal.label = Internal? internal.order = 5 internal.value = 0 platform = select platform.label = Platform platform.options = All|Linux|Windows|Mac OS X totalhours = text totalhours.label = Total Hours totalhours.order = 4 totalhours.value = 0 [ticket-workflow] accept = new,assigned,accepted,reopened -> accepted accept.operations = set_owner_to_self accept.permissions = TICKET_MODIFY leave = * -> * leave.default = 1 leave.operations = leave_status reassign = new,assigned,accepted,reopened -> assigned reassign.operations = set_owner reassign.permissions = TICKET_MODIFY reopen = closed -> reopened reopen.operations = del_resolution reopen.permissions = TICKET_CREATE resolve = new,assigned,accepted,reopened -> closed resolve.operations = set_resolution resolve.permissions = TICKET_MODIFY unaccept = accepted -> new unaccept.operations = del_owner unaccept.permissions = TICKET_MODIFY
the permissions for "ebaum" are:
Trac [/srv/trac/Project]> permission list ebaum User Action ------------------------------ ebaum BROWSER_VIEW ebaum CHANGESET_VIEW ebaum CONFIG_VIEW ebaum EMAIL_VIEW ebaum FILE_VIEW ebaum LOG_VIEW ebaum MILESTONE_CREATE ebaum MILESTONE_DELETE ebaum MILESTONE_MODIFY ebaum MILESTONE_VIEW ebaum REPORT_SQL_VIEW ebaum REPORT_VIEW ebaum ROADMAP_VIEW ebaum SEARCH_VIEW ebaum TICKET_APPEND ebaum TICKET_CHGPROP ebaum TICKET_CREATE ebaum TICKET_EDIT_CC ebaum TICKET_EDIT_DESCRIPTION ebaum TICKET_MODIFY ebaum TICKET_VIEW ebaum TIMELINE_VIEW ebaum WIKI_CREATE ebaum WIKI_DELETE ebaum WIKI_MODIFY ebaum WIKI_VIEW
comment:7 Changed 14 years ago by
BTW: "anonymous" has no permissions at all at this trac environment.
comment:8 Changed 14 years ago by
Ok, you have not setup any of the permissions branch configuration. You will either want to switch to the non permissions branch, or configure the plugin and then assign appropriate permissions to people.
HTH, let me know if you still need help
comment:9 Changed 14 years ago by
Yes, I think this was the root of the problem: authenticated users have had no TIME_RECORD permission. Now they have, and additionally due to the permission-branch of this great plugin, I was able to hide billable, remove internal and disabled the estimation fileds.
Thanks a lot for this very good support and the work you've done so far, very great!
See what goes wrong, when trying to add new hours to total hours, only the hours filed changes.