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Opened 5 years ago

Last modified 10 months ago

#6807 new defect

Custom field ttd isn't created

Reported by: anonymous Owned by: sinnvoller
Priority: high Component: TicketTeamDispatcherPlugin
Severity: critical Keywords:
Cc: asdorsey Trac Release: 0.11

Description

Today we installed the Ticket Team Dispatcher Plugin; we wanted to test it, so we created the field caption and some teams. But when we created a new ticket, we weren't able to select a team.

The plugin description says that a custom field doesn't need to be created; but as no field was created by the plugin, we added a custom field named ttd ourselves. Not until then we could see the custom team field.

trac 0.11.1
postgresql 8.3.9

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Change History (3)

comment:1 Changed 4 years ago by carey

After you have added the custom field named ttd and some teams,please check trac.ini,make sure that:

ttd = text
ttd.label = Ttd
ttd.options = test|test1

are all included in section [ticket-custom], especially the item ttd = text. Then when you create a new ticket, you can see Ttd field, enter the team name which you want to notify, you will find this plugin works.

Last edited 10 months ago by rjollos (previous) (diff)

comment:2 Changed 4 years ago by carey

change item ttd = text to ttd = select, you can select a team from a drop-down.

Last edited 10 months ago by rjollos (previous) (diff)

comment:3 Changed 10 months ago by rjollos

  • Cc asdorsey added; anonymous removed

The custom field could be added by the plugin in an IEnvironmentSetupParticipant implementation. For an example of this, see TracHoursPlugin: trachoursplugin/trunk/trachours/setup.py@12031:95#L95

Last edited 10 months ago by rjollos (previous) (diff)

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