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Opened 4 years ago

Last modified 14 months ago

#7382 new defect

Plugin loading results forever (do not return result set)

Reported by: sartbr77@… Owned by: rjollos
Priority: normal Component: DuplicateTicketSearchPlugin
Severity: normal Keywords: result set, loading
Cc: gregmac Trac Release: 0.12

Description (last modified by rjollos)

I have installed the DuplicateTicketSearchPlugin through a generated egg like proposed in #6963. However, after typing ticket summary, it opens the "Loading related tickets..." part but does not return results.

Looking at the trac logs i see it appears to search and find tickets correctly but it never return the results to the ticket page.

I tried to debug code, it seems that problem occurs on line "dupeticketlistDiv.html(html).slideDown();", somehow it doesn't slide down the html frame to show results.

I tried it on firefox and IE, same problem on both.
Trac is installed on a linux server with a env set to "/usr/share/trac", python version is 2.5.

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Change History (7)

comment:1 follow-up: Changed 4 years ago by sartbr77@…

  • Cc gregmac added

I found out what was the problem.
I have one ticket type with the characters "ç" and "ã" and the plugin isn't escaping them properly. Apparently the problem occurs just with the ticket type, not summary or other fields.

comment:2 in reply to: ↑ 1 Changed 4 years ago by rjollos

Replying to sartbr77@yahoo.com.br:

I found out what was the problem.

Did you find a solution to the issue yet?

comment:3 Changed 4 years ago by rjollos

  • Description modified (diff)

I have to wonder if this is an issue with the XML-RPC plugin. Please let me know if you have a solution.

comment:4 Changed 4 years ago by rjollos

  • Owner changed from gregmac to rjollos
  • Priority changed from normal to high
  • Status changed from new to assigned

comment:5 Changed 4 years ago by rjollos

I've tried reproducing the issue before and after applying the patch in #8399, and can't reproduce. Couldn't you please try with the latest version of the code?

comment:6 Changed 4 years ago by rjollos

  • Priority changed from high to normal

Setting priority to normal pending feedback.

comment:7 Changed 14 months ago by rjollos

  • Status changed from assigned to new

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