Opened 3 years ago
The "Closed" data points aren't fine-grained enough; results are misleading
|Reported by:||seanerussell@…||Owned by:||mrjbq7|
The granularity on the "closed" data points seems to be equal to res_days... which is fine for all of the data points except the last one. This leads to misleading results in the graph.
For example, if there are 5 open tickets on Jan 1 as of 1:00am, and 2 tickets are closed at 2:00am, then the graph will report that there are 5 open tickets for the rest of the day. The end result is that those data points are not current with the state of the database.