Plugin doesn't function with Python 2.6

[smcbutler]

hi, i'd love to get this plugin working but it doesn't seem to want to work. i've added the configuration as described by the documentation and get this in the trac.log file when i go to a ticket i own

2010-10-07 01:44:55,824 Trac[plugin] DEBUG: Canned Responses at initialization: {u'mailsupportreq': {u'comment': u'Would it be possible to run VersIC->MailSupport from the Library manager?', 'operations': [], u'name': u'Please send a MailSupport', 'default': 0, 'newstate': u'new', 'oldstates': [u'new', u'assigned'], u'type': u'MailSupport', 'id': u'mailsupportreq', u'permissions': [u'TRAC_ADMIN']}}

2010-10-07 01:44:55,824 Trac[api] DEBUG: action controllers for ticket workflow: ['ConfigurableTicketWorkflow']

Where am I supposed to see the Canned response widget show?

One issue might be that I'm on Python 2.6 and am using the 2.5 egg. I was hoping this would work and i haven't seen messages suggesting that's an issue. Can you advise?

[John Bailey]

You almost certainly need to build a python 2.6 egg for the plugin. I saw similar issues with a number of trac plugns when moving from python 2.4 to 2.5, so I expect the same would hold true with a move from 2.5 to 2.6.

When the plugin works, you'll see a "canned response" option in the "Action" area at the bottom of open ticket pages.

[Ryan J Ollos]

It may be helpful to read TracPlugins, if you have not done so already.

[anonymous]

I've created the 2.6 egg and tried this again. I still can't get this to show up in the Actions area at the bottom of the ticket. The ticket I'm trying to change has "New" status, I'm logged in with TRAC_ADMIN status

2010-10-09 09:58:15,726 Trac[loader] DEBUG: Loading ticketstats from /usr/local/lib/python2.6/dist-packages/Tracticketstats-2.1.1-py2.6.egg
2010-10-09 09:58:15,727 Trac[loader] DEBUG: Loading CannedResponsesPlugin.plugin from /usr/local/lib/python2.6/dist-packages/CannedResponsesPlugin-0.11.1-py2.6.egg

2010-10-09 09:58:15,757 Trac[default_workflow] DEBUG: Workflow actions at initialization: {u'resolve': {u'operations': [u'set_resolution'], 'name': u'
resolve', 'default': 0, 'newstate': u'closed', 'oldstates': [u'new', u'assigned', u'reopened'], u'permissions': [u'TICKET_MODIFY']}, u'reject': {'oper
ations': [], u'name': u'Failed testing, return to developer', 'default': 0, 'newstate': u'needs_work', 'oldstates': [u'testing'], 'permissions': []}, 
u'testing': {'operations': [], u'name': u'Submit to reporter for testing', 'default': 0, 'newstate': u'testing', 'oldstates': [u'new', u'accepted', u'
needs_work', u'assigned', u'reopened'], u'permissions': [u'TICKET_MODIFY']}, u'accept': {u'operations': [u'set_owner_to_self'], 'name': u'accept', 'de
fault': 0, 'newstate': u'assigned', 'oldstates': [u'new'], u'permissions': [u'TICKET_MODIFY']}, u'leave': {u'operations': [u'leave_status'], 'name': u
'leave', u'default': 1, 'newstate': u'*', 'oldstates': [u'*'], 'permissions': []}, u'reopen': {u'operations': [u'del_resolution'], 'name': u'reopen', 
'default': 0, 'newstate': u'reopened', 'oldstates': [u'closed'], u'permissions': [u'TICKET_CREATE']}, u'pass': {u'operations': [u'set_resolution'], u'
name': u'Passes Testing', 'default': 0, 'newstate': u'closed', u'set_resolution': u'fixed', 'oldstates': [u'testing'], 'permissions': []}, u'reassign'
: {u'operations': [u'set_owner'], 'name': u'reassign', 'default': 0, 'newstate': u'new', 'oldstates': [u'new', u'assigned', u'reopened'], u'permission
s': [u'TICKET_MODIFY']}, '_reset': {'operations': ['reset_workflow'], 'name': 'reset', 'default': 0, 'newstate': 'new', 'oldstates': [], 'permissions'
: []}}

[anonymous]

anyone have an idea why this doesn't work?

[Ryan J Ollos]

Probably an ​InstallationIssue. Please reopen if you wish to continue debugging.