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Opened 4 years ago

Last modified 3 years ago

#7991 new defect

Duplicate Email on every Notification

Reported by: anonymous Owned by: doki_pen
Priority: normal Component: AnnouncerPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.12

Description

Users of our Trac system are retrieving duplicate emails for every notification. The first emails seems to contain the correct information including the changes made and the second simply shows the header information. I am running tracannouncer 0.12.1.dev and all components are enabled with the exception of GeneralWikiSubscriber because it causes an error when subscribing to all Wiki changes using a "*" on the Announcements page. Here is my trac.ini setting list for Announcer:

always_notify_cc = false
always_notify_component_owner = false
always_notify_custom_cc = false
always_notify_owner = false
always_notify_reporter = false
always_notify_updater = false
default_email_format = text/html
email_address_resolvers = SpecifiedEmailResolver, SessionEmailResolver, DefaultDomainEmailResolver
email_enabled = true
email_from = trac@3pss.com
email_from_name = Trac
email_replyto = trac@3pss.com
email_sender = SmtpEmailSender
email_subject_prefix = __default__
email_to = undisclosed-recipients: ;
joinable_groups = Developer,Support,Implementation,Management
mime_encoding = base64
never_notify_updater = true
ticket_email_header_fields = owner, reporter, milestone, priority, severity
ticket_subject_template = $prefix #$ticket.id: $summary
use_public_cc = false
use_threaded_delivery = false

Here are the Notification settings:

always_notify_owner = false
always_notify_reporter = false
always_notify_updater = false
smtp_port = 25

Here is a screen shot of one user's notification rules:

Attachments (2)

Screen shot 2010-11-04 at 12.35.28 PM.png (39.2 KB) - added by anonymous 4 years ago.
rules.png (39.2 KB) - added by anonymous 4 years ago.

Download all attachments as: .zip

Change History (7)

Changed 4 years ago by anonymous

Changed 4 years ago by anonymous

comment:1 Changed 4 years ago by anonymous

See attachment titled "rules" for user's notification rules.

comment:2 Changed 4 years ago by micahknox@…

I would really appreciate a response on this issue as my users are becoming aggravated with the multiple emails each time. Kind regards.

comment:3 Changed 4 years ago by doki_pen

I'm sorry I haven't had a chance to catch up with the tickets in the last couple of weeks. I'm starting a new job next week and trying to wrap things up with my former employer this week. Things should get better in the coming weeks, once I've settled in. In the meantime, try disabling [notifications] as described in the wiki instructions. I have never seen the issue you are describing before. I'm only guessing that it is because you have both announcer and notifications enabled, which is not supported currently. Sorry for any issues with the plugin.

comment:4 Changed 4 years ago by micahknox@…

Thanks for the response. I'll try disabling the notification system and see if that solves it. Thanks again for the great plug-in.

comment:5 Changed 3 years ago by anonymous

I had a similar issue with both trac.notifcation and announcer sending mails. I renamed [notification] to [announcer] and then removed the smtp_mail references and its working fine. Even though I had announcer disabled the settings in trac.ini under [notification] still had an effect on the behaviour.

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