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Opened 4 years ago

Last modified 17 months ago

#8400 assigned enhancement

Trigger off ticket state not type

Reported by: agsiegel@… Owned by: robguttman
Priority: normal Component: DynamicFieldsPlugin
Severity: normal Keywords:
Cc: chester_copperpot, hasienda, alillards Trac Release: 0.11

Description

It would be nice to hide or show fields based upon the ticket state. We have custom fields that need to be filled out based upon the state. If the ticket is fixed, some special fields are filled out. There are additional fields that need to be filled out if the ticket is in the verified state. Only showing the fields for a particular ticket state would be helpful.

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Change History (4)

comment:1 Changed 3 years ago by chester_copperpot

  • Cc chester_copperpot added

comment:2 Changed 3 years ago by chester_copperpot

This enhancement would be great!

comment:3 Changed 3 years ago by robguttman

  • Cc hasienda added
  • Status changed from new to assigned

I appreciate this feature request. It's a bit tricky to implement though. The "state" is not like other fields. In fact, you may be talking about two different but interrelated fields:

  • status (e.g., new, assigned, closed, etc.)
  • resolution (fixed, duplicate, worksforme, etc.)

Neither of these are standard form fields so they would have to be handled as special cases. Will take some thought to figure out how to do this well.. sorry about that.

comment:4 Changed 17 months ago by alillards

  • Cc alillards added

I am interested too. My idea is to hide a custom field when creating a new ticket, so that it's initial value is the default.

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