no templates with Agilo

[podskalsky]

Hello,

we are using the agilo-plugin. We can create and edit templates, but we cant see them at new tickets

Regards Andreas

[fredrik@…]

I installed the plugin in the agilo virtual appliance. I get templates, but only the default template. That is, whatever I set as the default template shows up for all ticket types. Changes to templates for the other ticket types never shows up.

[podskalsky]

problem still existing with agilo agilo 1.3.5-PRO and greater :-(

[Ryan J Ollos]

If you are seeing the problem with Agilo, it is most likely a jQuery UI conflict. Checking the error console for javascript errors would be a good first step.

[konrad.meister@…]

Hello,

I am facing this issue also here in my Trac/agilo installation.

Are there any updates/solution procedures?

Environment: Trac 0.12.2 TracTicketTemplate 0.7 Agilo binary-agilo 1.3.8-PRO

Regards, Konrad

[root@…]

Having the same kind of configuration, I noticed that tt_newticket.js isn't loaded

[David O'Callaghan <david.ocallaghan@…>]

I was also having problems using Agilo (agilo-1.3.14_PRO-py2.7.egg) and TracTicketTemplate 0.9dev.

I modified TracTicketTemplate as in the attached tractickettemplateplugin.diff.

• Insert the tt_newticket code on all /newticket requests (as Agilo uses a non-standard template file name)
• Avoid triggering a "change" event on the type field, as this triggers Agilo's change type code, which reloads the page, causing a loop
• Make some code referring to custom templates conditional on "enable_custom"
• Lowercase the type names, as TracTicketTemplate uses the "native" type names, while Agilo uses aliases (which are a title case version of the type by convention).

It was also necessary to make a change to the Agilo theme template (in agile-templates-theme.diff) as there was some conflict between Agilo's custom select on the "owner" field.

Note: in our set up we are not using custom templates, so these changes have not been tested with custom templates in mind.

[Ryan J Ollos]

Agilo won't be supported.