Modify

Opened 3 years ago

Closed 3 years ago

#9185 closed enhancement (fixed)

Allow for status change and owner change with a single action

Reported by: pb30@… Owned by: retracile
Priority: normal Component: AdvancedTicketWorkflowPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11

Description

We're using a workflow similar to the Enterprise workflow, and one annoyance is the infoneeded section. Right now to request info from someone we need to:

  1. Assign the ticket to them
  2. Change the status to infoneeded

When the person responds, they need to:

  1. Use the provide info transition to return it to assigned
  2. Change the owner back to the original owner

It'd be nice if the first two steps could be combined, where the transition for infoneeded would display a field for a username. Then the status of the ticket and the owner would change in one operation. Kind of like xref, but instead of posting a comment it changes the owner.

Attachments (0)

Change History (2)

comment:1 Changed 3 years ago by retracile

You can combine the first two steps; you create an action that has set_owner as the operation, and the destination state as 'need info'. Essentially, just add the set_owner operation to your current action that changes the status to infoneeded.

Likewise, the 'provideinfo' step can use set_owner_to_previous operation (provided by this plugin) so changing the owner back to the original owner is automatic.

comment:2 Changed 3 years ago by pb30@…

  • Resolution set to fixed
  • Status changed from new to closed

Add Comment

Modify Ticket

Action
as closed .
as The resolution will be set. Next status will be 'closed'.
to The owner will be changed from retracile. Next status will be 'closed'.
The resolution will be deleted. Next status will be 'reopened'.
Author


E-mail address and user name can be saved in the Preferences.

 
Note: See TracTickets for help on using tickets.