Modify

Opened 7 years ago

Closed 4 years ago

#964 closed enhancement (fixed)

Allow batch closing of tickets

Reported by: nchosson@… Owned by: CuriousCurmudgeon
Priority: high Component: BatchModifyPlugin
Severity: normal Keywords: batch close status
Cc: nchosson@… Trac Release: 0.10

Description

My use case is that I have tickets created automatically from emails coming to our support email address. Thus some spam gets through, that I would like to have closed all at once, after selecting them in a list.
It does not look like the current plug-in would allow me to close all the selected tickets at once.
Thanks for your work on this long-awaited hack!

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Change History (6)

comment:1 Changed 6 years ago by anonymous

  • Keywords status added
  • Priority changed from normal to high

I would say not just close, but in general change the status.

comment:2 Changed 4 years ago by anonymous

Yes, this would be a very useful feature.

comment:3 Changed 4 years ago by CuriousCurmudgeon

  • Owner changed from ashwin_phatak to CuriousCurmudgeon
  • Status changed from new to assigned

comment:4 Changed 4 years ago by CuriousCurmudgeon

  • Status changed from assigned to new

You can batch close tickets by setting the status to close and the resolution to why it was closed. I would like to link these so that setting a status automatically closes a ticket, but am unsure how this would effect custom workflows.

comment:5 Changed 4 years ago by CuriousCurmudgeon

  • Status changed from new to assigned

comment:6 Changed 4 years ago by CuriousCurmudgeon

  • Resolution set to fixed
  • Status changed from assigned to closed

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