id summary reporter owner description type status priority component severity resolution keywords cc release 9915 New ticket notification status does not match TicketCreationStatus prrk47002@… Stephen Hansen "We have TicketCreationStatus enabled and set up so all new tickets are ""under_review"". However, when the notification email comes thru, the status in the email is shown as ""new"", the Trac default. A snippet of the email is shown below. {{{ #260: OpsHub Testing 03202012 Trac to QC MediaPro ---------------------------------+------------------------------------------ Reporter: kondur01 | Owner: kondur01 Type: defect | Status: new <<<<<< Priority: average | Milestone: RQM Trial Component: Polylogics | Version: MP - SP 11 - eBoost Keywords: OpsHubTesting | Screenname: 10.34.2 Environment: TRN | Reference: }}} The ticket, when I look in Trac has the correct ""under_review"" status. Is this a matter of when the notification fires vs the plugin updating the status? Thank you. " defect closed normal TicketCreationStatusPlugin normal wontfix Status 0.11