Opened 12 years ago

Last modified 9 years ago

#9915 closed defect

New ticket notification status does not match TicketCreationStatus — at Version 1

Reported by: prrk47002@… Owned by: Stephen Hansen
Priority: normal Component: TicketCreationStatusPlugin
Severity: normal Keywords: Status
Cc: Trac Release: 0.11

Description (last modified by Ryan J Ollos)

We have TicketCreationStatus enabled and set up so all new tickets are "under_review". However, when the notification email comes thru, the status in the email is shown as "new", the Trac default. A snippet of the email is shown below. 

#260: OpsHub Testing 03202012 Trac to QC MediaPro
---------------------------------+------------------------------------------
       Reporter:  kondur01       |               Owner:  kondur01           
           Type:  defect         |              Status:  new    <<<<<<              
       Priority:  average        |           Milestone:  RQM Trial          
      Component:  Polylogics     |             Version:  MP - SP 11 - eBoost
       Keywords:  OpsHubTesting  |          Screenname:  10.34.2            
    Environment:  TRN            |           Reference:

The ticket, when I look in Trac has the correct "under_review" status. Is this a matter of when the notification fires vs the plugin updating the status?

Thank you.

Change History (2)

Changed 12 years ago by prrk47002@…

Attachment: 9915-snapshot.jpg​ added

Screen Snapshot since text formatting got garbled

comment:1 Changed 12 years ago by Ryan J Ollos

Description: modified (diff)
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