Changes between Version 5 and Version 6 of AgiloTicketReportPlugin


Ignore:
Timestamp:
Sep 23, 2009, 12:04:16 PM (5 years ago)
Author:
todjiang
Comment:

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  • AgiloTicketReportPlugin

    v5 v6  
    1010==== None working time =  from 18 pm to next day 9 am of working days, Sta, Sun, Holidays(Manual configure) ====
    1111== Ticket Work Flow ==
    12 ==== ''Desc: O = open, As = assigned, A = accepted, C = closed, R = reopened'' ====
    13 [[Image(ticket_report_flow.JPG)]]
    1412
    15 Although standard process is O-->As-->-->A-->C-->R-->A-->C, but there are still some tickets do not follow the rule.
     13Add "pending" status for ticket
     14
     15[[Image(ticket_flow_chart2.PNG)]]
     16
     17Although standard process is O-->As-->A-->C-->R-->A-->C, but there are still some tickets do not follow the rule.
    1618
    1719line1 = T4