Changes between Version 8 and Version 9 of AgiloTicketReportPlugin


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Timestamp:
Sep 24, 2009 8:18:31 AM (5 years ago)
Author:
anonymous
Comment:

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  • AgiloTicketReportPlugin

    v8 v9  
    1111== Ticket Work Flow == 
    1212 
    13 Add "pending" status for ticket[[BR]] 
     13Add "pending" status for ticket, if you do not want to add "pending" status, it also works[[BR]] 
    1414 
    1515Why add “pending” status ?[[BR]] 
     
    8080+ pending = new,assigned,accepted,reopened -> pending 
    8181+ pending.permissions = TICKET_MODIFY 
     82- resolve = new,assigned,accepted,reopened -> closed 
     83- accept = new,assigned,accepted,reopened -> accepted 
     84+ resolve = new,assigned,accepted,reopened,pending -> closed 
     85+ accept = new,assigned,accepted,reopened,pending -> accepted 
    8286}}} 
    8387