Version 1 (modified by 17 years ago) (diff) | ,
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Support for Pending Tickets
Notice: This plugin is unmaintained and available for adoption.
Description
The intent of this is to allow an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter. If the reporter doesn't reply with in the allotted timeframe, the ticket will automatically be closed.
This works well when combined with the SimpleTicketPlugin.
Bugs/Feature Requests
Existing bugs and feature requests for PendingTicketPlugin are here.
If you have any issues, create a new ticket.
Download
Download the zipped source from [download:pendingticketplugin here].
Source
You can check out PendingTicketPlugin from here using Subversion, or browse the source with Trac.
Example
Add a custom ticket field to your trac.ini
file:
[ticket-custom] pending = checkbox pending.label = Pending pending.value = 0
If you're using the SimpleTicketPlugin, you may want to hide it:
[simpleticket] hide = pending
Install and enable the PendingStatusRemovePlugin to have the pending flag automatically removed when the reporter responds.
To enable the automatic closing of tickets, you'll need to set up a cron task:
TODO ADD THIS
Recent Changes
Author/Contributors
Author: datallah
Contributors: