wiki:PendingTicketPlugin

Version 1 (modified by datallah, 8 years ago) (diff)

New hack PendingTicketPlugin, created by datallah

Support for Pending Tickets

Description

The intent of this is to allow an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter. If the reporter doesn't reply with in the allotted timeframe, the ticket will automatically be closed.

This works well when combined with the SimpleTicketPlugin.

Bugs/Feature Requests

Existing bugs and feature requests for PendingTicketPlugin are here.

If you have any issues, create a new ticket.

Download

Download the zipped source from here.

Source

You can check out PendingTicketPlugin from here using Subversion, or browse the source with Trac.

Example

Add a custom ticket field to your trac.ini file:

[ticket-custom]
pending = checkbox
pending.label = Pending
pending.value = 0

If you're using the SimpleTicketPlugin, you may want to hide it:

[simpleticket]
hide = pending

Install and enable the PendingStatusRemovePlugin to have the pending flag automatically removed when the reporter responds.

To enable the automatic closing of tickets, you'll need to set up a cron task:
TODO ADD THIS

Recent Changes

[12690] by datallah on 2013-03-08 16:16:28
Fix issue removing pending status with an attachment upload
[12657] by datallah on 2013-02-24 16:31:52
Further fixes for Trac 1.0
[12401] by datallah on 2012-12-04 01:06:43
Update for Trac 1.0

Author/Contributors

Author: datallah
Contributors: