= Support for Pending Tickets =

== Description ==

The intent of this is to allow an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter.  If the reporter doesn't reply with in the allotted timeframe, the ticket will automatically be closed.

This works well when combined with the SimpleTicketPlugin.

== Bugs/Feature Requests == 

Existing bugs and feature requests for PendingTicketPlugin are 
[report:9?COMPONENT=PendingTicketPlugin here].

If you have any issues, create a 
[http://trac-hacks.org/newticket?component=PendingTicketPlugin&owner=datallah new ticket].

== Download ==

Download the zipped source from [download:pendingticketplugin here].

== Source ==

You can check out PendingTicketPlugin from [http://trac-hacks.org/svn/pendingticketplugin here] using Subversion, or [source:pendingticketplugin browse the source] with Trac.

== Example ==

Add a custom ticket field to your `trac.ini` file:
{{{
[ticket-custom]
pending = checkbox
pending.label = Pending
pending.value = 0
}}}

If you're using the SimpleTicketPlugin, you may want to hide it:
{{{
[simpleticket]
hide = pending
}}}

Install and enable the !PendingStatusRemovePlugin to have the pending flag automatically removed when the reporter responds.

To enable the automatic closing of tickets, you'll need to set up a cron task:[[BR]]
`TODO ADD THIS`



== Recent Changes ==

[[ChangeLog(pendingticketplugin, 3)]]

== Author/Contributors ==

'''Author:''' [wiki:datallah] [[BR]]
'''Contributors:'''