|Version 2 (modified by datallah, 7 years ago) (diff)|
Support for Pending Tickets
The intent of this is to allow an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter. If the reporter doesn't reply with in the allotted timeframe, the ticket will automatically be closed.
This works well when combined with the SimpleTicketPlugin.
If you have any issues, create a new ticket.
Download the zipped source from here.
Add a custom ticket field to your trac.ini file:
[ticket-custom] pending = checkbox pending.label = Pending pending.value = 0
If you're using the SimpleTicketPlugin, you may want to hide it:
[simpleticket] hide = pending
Install the PendingStatusRemovePlugin to have the pending flag automatically removed when the reporter responds.
<CHECKOUT THE SOURCE AND GO TO THE 0.10/removependingplugin DIRECTORY> setup.py bdist_egg cp dist/RemovePendingStatusPlugin-x-y-z-py2.4.egg $TRAC_ENV/plugins
You'll also need to enable the Plugin in your trac.ini file:
[components] removepending.* = enabled
To enable the automatic closing of tickets, you'll need to set up a script to be run by cron. Mine looks like this:
#! /bin/bash TRAC_ENV=/somewhere/trac/project SCRIPT_DIR=$TRAC_ENV/localscripts LOGFILE=$SCRIPT_DIR/close_old_pending.log TRAC_URL=http://trac.mysite.com/project date >> $LOGFILE python $SCRIPT_DIR/close_old_pending.py -p $TRAC_ENV -d 14 -s $TRAC_URL >> $LOGFILE 2>&1