Changes between Version 38 and Version 39 of TicketImportPlugin


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Timestamp:
Sep 20, 2010 1:15:25 PM (4 years ago)
Author:
anonymous
Comment:

Added remark about importing tickets with history information.

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  • TicketImportPlugin

    v38 v39  
    9393Once you have uploaded it, a preview screen shows you what will be imported and let you confirm the import. 
    9494 
     95== Importing tickets including history == 
     96To import tickets with history, they have to be imported in multiple go's. The first csv file should contain all tickets in new state. The second csv file the tickets in the next chosen states (can be any state known by the implemented ticket life cycle). Updates can include changes to the description, ownership and other fields. 
     97 
     98Basically, the second and next csv file imports update the tickets imported from the first.  
     99 
    95100== Change history for this plugin == 
    96101