|Version 3 (modified by sinnvoller, 5 years ago) (diff)|
Ticket Team Dispatcher
Ticket Team Dispatcher is a plugin for easy ticket-distribution. Instead of assigning tickets directly to owners, you can assign the ticket to a special team via a custom field.
The difference between a standard trac custom select field and the Ticket Team Dispatcher field (ttd-field) is, that you can specify a dispatcher e-mail address to every option of the ttd-field. On Creation of a ticket trac will also mail its status mail to the dispatcher according to the selected team.
IMPORTANT: The admin interface of Ticket Team Dispatcher will automatically create and update the custom-field. You must not modify the options of this select field from the custom-field admin page, but the ticket team dispatcher admin page.
If you have any issues, create a new ticket.
Download the zipped source from here.