wiki:TicketTeamDispatcherPlugin

Version 9 (modified by rjollos, 9 months ago) (diff)

Added contributor.

Ticket Team Dispatcher

Description

Ticket Team Dispatcher is a plugin for easy ticket-distribution. Instead of assigning tickets directly to owners, you can assign the ticket to a special team via a custom field.

The difference between a standard trac custom select field and the Ticket Team Dispatcher field (ttd-field) is, that the ticket-admin can specify, which users are in the teams. On Creation of a ticket trac will also mail its status to all of the users in the team, according to the selected team.

IMPORTANT:

  • Since Version 0.2 this plugin needs UserManagerPlugin, because it uses its API to manage the user-team relations.
  • The admin interface of Ticket Team Dispatcher will automatically create and update the custom-field (although, see #6807). You must not modify the options of this select field from the custom-field admin page (if using CustomFieldAdminPlugin), but the ticket team dispatcher admin page.

Bugs/Feature Requests

Existing bugs and feature requests for TicketTeamDispatcherPlugin are here.

If you have any issues, create a new ticket.

Download

Download the zipped source from here.

Source

You can check out TicketTeamDispatcherPlugin from here using Subversion, or browse the source with Trac.

Example

TBA

Recent Changes

[13699] by rjollos on 2014-02-20 08:36:31
Whitespace cleanup using reindent.py.
[13601] by rjollos on 2014-01-21 07:18:24
0.3dev: Change id so that styling of Permissions page will be applied. Refs #11514.

Patch by asdorsey.

[13595] by rjollos on 2014-01-21 06:29:33
0.3dev: Add notification configuration settings to the admin page. Refs #11516.

Patch by asdorsey.

Author/Contributors

Author: sinnvoller
Maintainer: none (needsadoption)
Contributors: rjollos