Changes between Version 24 and Version 25 of TicketToSalesforcePlugin


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Timestamp:
Feb 8, 2011, 1:02:32 PM (4 years ago)
Author:
chriswolf
Comment:

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  • TicketToSalesforcePlugin

    v24 v25  
    1818See the [#ModuleDependencies Module Dependencies] required.
    1919
    20 
    21 You will need to deploy the following Salesforce project
    22 artifacts using either the Eclipse SForce plugin or the
    23 ant-based migration tool. 
    24 
    25 {{{
    26 src/layouts/Case-Case Layout.layout
    27 src/layouts/Comment__c-Comment Layout.layout
    28 src/layouts/Ticket__c-Ticket Layout.layout
    29 src/layouts/TicketCommentLink__c-TicketCommentLink Leyout.layout
    30 src/objects/Ticket__c.object
    31 src/objects/Comment__c.object
    32 src/objects/CaseTicketLink__c.object
    33 src/objects/TicketCommentLink__c.object
    34 }}}
     20This plugin comes with some Salesforce artifacts that are installed
     21to your Salesforce org via an Ant script, using custom Ant tasks from Salesforce. 
     22There are four custom objects - `Ticket`, `Comment`, `CaseTicketLink`, `TicketCommentLink`;
     23and four custom layouts - `Case Layout`, `Ticket Layout`, `Comment Layout` and
     24`TicketCommentLink Layout`.  The `Case Layout` is the default, out-of-the-box
     25`Case Layout` with an additional related list - "Tickets" appended; so if you already
     26have a customized `Case Layout`, you may want to modify the included `package.xml`
     27to omit the `Case Layout` and manually add the `Tickets` related list to your `Case Layout`.
     28The three other layouts are completely new and can be safely added regardless of
     29existing customizations.
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