id,summary,reporter,owner,description,type,status,priority,component,severity,resolution,keywords,cc,release 11568,No way to check Duplicate data in same field in two different tickets,upreti07@…,,"We are raising tickets in our company by entering the product code. The product code is different for each product. Incase the customer call two times and gets connected to two different service agents, the ticket is raised twice for the same product.",enhancement,closed,normal,TicketValidatorPlugin,normal,wontfix,,,0.12