id summary reporter owner description type status priority component severity resolution keywords cc release 11568 No way to check Duplicate data in same field in two different tickets upreti07@… "We are raising tickets in our company by entering the product code. The product code is different for each product. Incase the customer call two times and gets connected to two different service agents, the ticket is raised twice for the same product." enhancement closed normal TicketValidatorPlugin normal wontfix 0.12