#11942 closed defect (worksforme)
using xref for duplicate ticket
Reported by: | shorif2000 | Owned by: | Eli Carter |
---|---|---|---|
Priority: | normal | Component: | AdvancedTicketWorkflowPlugin |
Severity: | normal | Keywords: | xref duplicate |
Cc: | Trac Release: | 1.0 |
Description
I have this installed on trac 1.01, centos 6, python 2.6.
I have option TicketWorkflowOpOwnerComponent
and TicketWorkflowOpXRef
ticked. I want to imlement the duplicate functionality. I have added the following in config file
[ticket] commit_ticket_update_check_perms = true commit_ticket_update_commands.close = commit_ticket_update_commands.refs = <ALL> commit_ticket_update_envelope = [] commit_ticket_update_notify = true default_component = other default_milestone = Create/Update Project default_version = v14 workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter [ticket-workflow] accept = new -> assigned accept.operations = set_owner_to_self accept.permissions = TICKET_MODIFY dup = * -> closed dup.name = close dup.operations = set_resolution,xref dup.set_resolution = duplicate dup.xref = Ticket %s has been marked as a duplicate of this ticket. dup.xref_local = Closed as duplicate of %s. leave = * -> * leave.default = 1 leave.operations = leave_status needinfo = * -> needinfo needinfo.name = Need info needinfo.operations = set_owner_to_reporter reassign = new,assigned,reopened -> new reassign.operations = set_owner reassign.permissions = TICKET_MODIFY reopen = closed -> reopened reopen.operations = del_resolution reopen.permissions = TICKET_CREATE resolve = new,assigned,reopened -> closed resolve.operations = set_resolution resolve.permissions = TICKET_MODIFY
When i go to modify a ticket and set as duplicate. there is no text box to enter the duplicate reference ticket.
Attachments (0)
Change History (7)
comment:1 Changed 10 years ago by
comment:2 Changed 10 years ago by
Yes its enabled. below is full config
# cat /opt/html/trac/paradox/conf/trac.ini # -*- coding: utf-8 -*- [announcer] email_enabled = true email_from = trac@domain.com email_from_name = Paradox email_replyto = noreply@domain.com email_sender = SmtpEmailSender email_subject_prefix = __default__ smtp_always_cc = Ramy.Mahmoud@domain.com, support@domain.com smtp_default_domain = domain.com smtp_password = smtp_port = 25 smtp_replyto = no-reply@domain.com smtp_server = hero.uk.domain.com smtp_subject_prefix = __default__ smtp_user = use_public_cc = true use_short_addr = false use_tls = false [changeset] max_diff_files = 0 [components] advancedworkflow.controller.ticketworkflowopownercomponent = enabled advancedworkflow.controller.ticketworkflowopownerfield = disabled advancedworkflow.controller.ticketworkflowopownerprevious = disabled advancedworkflow.controller.ticketworkflowopownerreporter = disabled advancedworkflow.controller.ticketworkflowopresetmilestone = disabled advancedworkflow.controller.ticketworkflowoprunexternal = disabled advancedworkflow.controller.ticketworkflowopstatusprevious = disabled advancedworkflow.controller.ticketworkflowoptriage = disabled advancedworkflow.controller.ticketworkflowopxref = enabled announcer.api.announcementsystem = enabled announcer.api.subscriptionresolver = enabled announcer.distributors.mail.emaildistributor = enabled announcer.distributors.mail.sendmailemailsender = enabled announcer.distributors.mail.smtpemailsender = enabled announcer.email_decorators.announceremaildecorator = enabled announcer.email_decorators.staticemaildecorator = enabled announcer.email_decorators.threadingemaildecorator = enabled announcer.email_decorators.ticketaddlheaderemaildecorator = enabled announcer.email_decorators.ticketsubjectemaildecorator = enabled announcer.email_decorators.wikisubjectemaildecorator = enabled announcer.filters.defaultpermissionfilter = enabled announcer.formatters.ticketformatter = enabled announcer.formatters.wikiformatter = enabled announcer.opt.subscribers.allticketsubscriber = enabled announcer.opt.subscribers.generalwikisubscriber = enabled announcer.opt.subscribers.joinablegroupsubscriber = enabled announcer.opt.subscribers.ticketcomponentownersubscriber = enabled announcer.opt.subscribers.ticketcomponentsubscriber = enabled announcer.opt.subscribers.ticketcustomfieldsubscriber = enabled announcer.opt.subscribers.userchangesubscriber = enabled announcer.opt.subscribers.watchsubscriber = enabled announcer.pref.announcerpreferences = enabled announcer.pref.subscriptionmanagementpanel = enabled announcer.producers.attachmentchangeproducer = enabled announcer.producers.ticketchangeproducer = enabled announcer.producers.wikichangeproducer = enabled announcer.resolvers.defaultdomainemailresolver = enabled announcer.resolvers.sessionemailresolver = enabled announcer.resolvers.specifiedemailresolver = enabled announcer.resolvers.specifiedxmppresolver = enabled announcer.subscribers.carboncopysubscriber = enabled announcer.subscribers.ticketownersubscriber = enabled announcer.subscribers.ticketreportersubscriber = enabled announcer.subscribers.ticketupdatersubscriber = enabled ticketchangesets.* = enabled ticketlog.* = enabled trac.db.mysql_backend.mysqlconnector = disabled trac.db.postgres_backend.postgresqlconnector = disabled tracdragdrop.* = enabled tracduplicates.web_ui = enabled tracopt.mimeview.enscript.enscriptrenderer = enabled tracopt.mimeview.php.phprenderer = enabled tracopt.ticket.clone.ticketclonebutton = enabled tracopt.ticket.commit_updater.committicketreferencemacro = enabled tracopt.ticket.commit_updater.committicketupdater = enabled tracopt.ticket.deleter.ticketdeleter = enabled tracopt.versioncontrol.svn.svn_fs.subversionconnector = enabled tracopt.versioncontrol.svn.svn_prop.subversionmergepropertydiffrenderer = enabled tracopt.versioncontrol.svn.svn_prop.subversionmergepropertyrenderer = enabled tracopt.versioncontrol.svn.svn_prop.subversionpropertyrenderer = enabled [header_logo] alt = link = http://intranet/trac/paradox/ src = common/trac_banner.png [logging] log_level = DEBUG log_type = file [notification] always_notify_owner = true always_notify_reporter = true always_notify_updater = true email_enabled = true email_ldap_basedn = ou=Sites,dc=domain,dc=com email_ldap_binddn = cn=ldaplookup,cn=Users,dc=domain,dc=com email_ldap_bindpw = *** email_ldap_port = 389 email_ldap_serveruri = ldap://ldapauth.domain.com email_sender = SmtpEmailSender smtp_always_cc = Ramy.Mahmoud@domain.com, support@domain.com smtp_enabled = true smtp_from = trac@domain.com smtp_from_author = Paradox smtp_from_name = Paradox smtp_password = smtp_port = 25 smtp_replyto = no-reply@domain.com smtp_server = hero.uk.domain.com smtp_subject_prefix = __default__ smtp_user = use_public_cc = true use_short_addr = false use_tls = false [project] descr = Paradox replacement name = Paradox url = http://intranet/sidb [ticket] commit_ticket_update_check_perms = true commit_ticket_update_commands.close = commit_ticket_update_commands.refs = <ALL> commit_ticket_update_envelope = [] commit_ticket_update_notify = true default_component = other default_milestone = Create/Update Project default_version = v14 workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter [ticket-changesets] collapsed = false commands.close = close closed closes fix fixed fixes commands.refs = addresses re references refs see compact = true envelope = hide_when_none = false notify = true ticket_comments = false [ticket-workflow] accept = new -> assigned accept.operations = set_owner_to_self accept.permissions = TICKET_MODIFY dup = * -> closed dup.name = close dup.operations = set_resolution,xref dup.set_resolution = duplicate dup.xref = Ticket %s has been marked as a duplicate of this ticket. dup.xref_local = Closed as duplicate of %s. leave = * -> * leave.default = 1 leave.operations = leave_status needinfo = * -> needinfo needinfo.name = Need info needinfo.operations = set_owner_to_reporter reassign = new,assigned,reopened -> new reassign.operations = set_owner reassign.permissions = TICKET_MODIFY reopen = closed -> reopened reopen.operations = del_resolution reopen.permissions = TICKET_CREATE resolve = new,assigned,reopened -> closed resolve.operations = set_resolution resolve.permissions = TICKET_MODIFY [ticketlog] log_message_maxlength = 100 log_pattern = \s*#%s\s+.* [trac] base_url = http://intranet/trac/paradox/ check_auth_ip = true default_date_format = iso8601 default_language = default_timezone = metanav = login,logout,settings,help,about repository_dir = /hero/subversion/paradox
comment:3 Changed 10 years ago by
In addition, would you please provide System Information and Installed Plugins from "About Trac" page in your Trac instance?
comment:4 Changed 10 years ago by
see below
System Information Package Version Trac 1.0.1 Trac 1.0.1 Babel 0.9.4 Genshi 0.7 (without speedups) mod_python 3.3.1 Pygments 1.1.1 pysqlite 2.4.1 Python 2.6.6 (r266:84292, Jan 22 2014, 09:42:36) [GCC 4.4.7 20120313 (Red Hat 4.4.7-4)] Python 2.6.6 (r266:84292, Jan 22 2014, 09:42:36) [GCC 4.4.7 20120313 (Red Hat 4.4.7-4)] setuptools 0.6 setuptools 0.6 SQLite 3.6.20 Subversion 1.6.11 (r934486) jQuery 1.7.2 Installed Plugins Name Version Location AdvancedTicketWorkflowPlugin 0.11dev-r13338 /usr/lib/python2.6/site-packages/AdvancedTicketWorkflowPlugin-0.11dev_r13338-py2.6.egg TracAnnouncer 1.0dev-r13984 /usr/lib/python2.6/site-packages/TracAnnouncer-1.0dev_r13984-py2.6.egg TracDragDrop 0.12.0.12-r13613 /usr/lib/python2.6/site-packages/TracDragDrop-0.12.0.12_r13613-py2.6.egg TracTicketChangelogPlugin 0.2dev-r13960 /usr/lib/python2.6/site-packages/TracTicketChangelogPlugin-0.2dev_r13960-py2.6.egg Configuration Section Name Value announcer always_notify_cc true always_notify_cc_distributor email always_notify_component_owner true always_notify_component_owner_distributor email always_notify_custom_cc true always_notify_custom_cc_distributor email always_notify_owner true always_notify_owner_distributor email always_notify_reporter true always_notify_reporter_distributor email ctxtnav_names Watch This, Unwatch This custom_cc_fields default_email_format text/plain email_address_resolvers SpecifiedEmailResolver, SessionEmailResolver, DefaultDomainEmailResolver email_always_bcc email_always_cc email_crypto email_default_domain email_enabled true email_from trac@domain.com email_from_name Paradox email_replyto noreply@domain.com email_sender SmtpEmailSender email_subject_prefix __default__ email_threaded_realms ticket,wiki email_to undisclosed-recipients: ; filter_exception_realms acct_mgr gpg_binary gpg gpg_home gpg_signing_key ignore_cc_changes false joinable_groups mime_encoding base64 never_notify_updater false never_notify_updater_distributor email rcpt_allow_regexp rcpt_local_regexp smtp_always_cc Ramy.Mahmoud@domain.com, support@domain.com smtp_default_domain domain.com smtp_password smtp_port 25 smtp_replyto no-reply@domain.com smtp_server hero.uk.domain.com smtp_subject_prefix __default__ smtp_user subscription_resolvers SubscriptionResolver ticket_email_header_fields owner, reporter, milestone, priority, severity ticket_email_subject Ticket #${ticket.id}: ${ticket['summary']} {% if action %}[${action}]{% end %} ticket_link_with_comment false use_public_cc true use_short_addr false use_threaded_delivery false use_tls false watchable_paths wiki/*,ticket/* wiki_email_diff true wiki_email_subject Page: ${page.name} ${action} attachment max_size 262144 max_zip_size 2097152 render_unsafe_content false browser color_scale True downloadable_paths /trunk, /branches/*, /tags/* hide_properties svk:merge intermediate_color intermediate_point newest_color (255, 136, 136) oldest_color (136, 136, 255) oneliner_properties trac:summary render_unsafe_content false wiki_properties trac:description changeset max_diff_bytes 10000000 max_diff_files 0 wiki_format_messages true components advancedworkflow.controller.ticketworkflowopownercomponent enabled advancedworkflow.controller.ticketworkflowopownerfield disabled advancedworkflow.controller.ticketworkflowopownerprevious disabled advancedworkflow.controller.ticketworkflowopownerreporter disabled advancedworkflow.controller.ticketworkflowopresetmilestone disabled advancedworkflow.controller.ticketworkflowoprunexternal disabled advancedworkflow.controller.ticketworkflowopstatusprevious disabled advancedworkflow.controller.ticketworkflowoptriage disabled advancedworkflow.controller.ticketworkflowopxref enabled announcer.api.announcementsystem enabled announcer.api.subscriptionresolver enabled announcer.distributors.mail.emaildistributor enabled announcer.distributors.mail.sendmailemailsender enabled announcer.distributors.mail.smtpemailsender enabled announcer.email_decorators.announceremaildecorator enabled announcer.email_decorators.staticemaildecorator enabled announcer.email_decorators.threadingemaildecorator enabled announcer.email_decorators.ticketaddlheaderemaildecorator enabled announcer.email_decorators.ticketsubjectemaildecorator enabled announcer.email_decorators.wikisubjectemaildecorator enabled announcer.filters.defaultpermissionfilter enabled announcer.formatters.ticketformatter enabled announcer.formatters.wikiformatter enabled announcer.opt.subscribers.allticketsubscriber enabled announcer.opt.subscribers.generalwikisubscriber enabled announcer.opt.subscribers.joinablegroupsubscriber enabled announcer.opt.subscribers.ticketcomponentownersubscriber enabled announcer.opt.subscribers.ticketcomponentsubscriber enabled announcer.opt.subscribers.ticketcustomfieldsubscriber enabled announcer.opt.subscribers.userchangesubscriber enabled announcer.opt.subscribers.watchsubscriber enabled announcer.pref.announcerpreferences enabled announcer.pref.subscriptionmanagementpanel enabled announcer.producers.attachmentchangeproducer enabled announcer.producers.ticketchangeproducer enabled announcer.producers.wikichangeproducer enabled announcer.resolvers.defaultdomainemailresolver enabled announcer.resolvers.sessionemailresolver enabled announcer.resolvers.specifiedemailresolver enabled announcer.resolvers.specifiedxmppresolver enabled announcer.subscribers.carboncopysubscriber enabled announcer.subscribers.ticketownersubscriber enabled announcer.subscribers.ticketreportersubscriber enabled announcer.subscribers.ticketupdatersubscriber enabled ticketchangesets.* enabled ticketlog.* enabled trac.db.mysql_backend.mysqlconnector disabled trac.db.postgres_backend.postgresqlconnector disabled tracdragdrop.* enabled tracduplicates.web_ui enabled tracopt.mimeview.enscript.enscriptrenderer enabled tracopt.mimeview.php.phprenderer enabled tracopt.ticket.clone.ticketclonebutton enabled tracopt.ticket.commit_updater.committicketreferencemacro enabled tracopt.ticket.commit_updater.committicketupdater enabled tracopt.ticket.deleter.ticketdeleter enabled tracopt.versioncontrol.svn.svn_fs.subversionconnector enabled tracopt.versioncontrol.svn.svn_prop.subversionmergepropertydiffrenderer enabled tracopt.versioncontrol.svn.svn_prop.subversionmergepropertyrenderer enabled tracopt.versioncontrol.svn.svn_prop.subversionpropertyrenderer enabled header_logo alt height -1 link http://intranet/trac/paradox/ src common/trac_banner.png width -1 inherit htdocs_dir plugins_dir templates_dir logging log_file trac.log log_format log_level DEBUG log_type file milestone stats_provider DefaultTicketGroupStatsProvider mimeviewer enscript_modes text/x-dylan:dylan:4 enscript_path enscript max_preview_size 262144 mime_map text/x-dylan:dylan, text/x-idl:ice, text/x-ada:ads:adb mime_map_patterns text/plain:README|INSTALL|COPYING.* php_path php pygments_default_style trac pygments_modes tab_width 8 treat_as_binary application/octet-stream, application/pdf, application/postscript, application/msword,application/rtf, notification admit_domains always_notify_owner true always_notify_reporter true always_notify_updater true ambiguous_char_width single batch_subject_template $prefix Batch modify: $tickets_descr email_enabled true email_ldap_basedn ou=Sites,dc=domain,dc=com email_ldap_binddn cn=ldaplookup,cn=Users,dc=domain,dc=com email_ldap_bindpw *** email_ldap_port 389 email_ldap_serveruri ldap://ldapauth.domain.com email_sender SmtpEmailSender ignore_domains mime_encoding none sendmail_path sendmail smtp_always_bcc smtp_always_cc Ramy.Mahmoud@domain.com, support@domain.com smtp_default_domain smtp_enabled true smtp_from trac@domain.com smtp_from_author Paradox smtp_from_name Paradox smtp_password smtp_port 25 smtp_replyto no-reply@domain.com smtp_server hero.uk.domain.com smtp_subject_prefix __default__ smtp_user ticket_subject_template $prefix #$ticket.id: $summary use_public_cc true use_short_addr false use_tls false project admin admin_trac_url . descr Paradox replacement footer Visit the Trac open source project at<br /><a href="http://trac.edgewall.org/">http://trac.edgewall.org/</a> icon common/trac.ico name Paradox url http://intranet/sidb query default_anonymous_query status!=closed&cc~=$USER default_query status!=closed&owner=$USER items_per_page 100 ticketlink_query ?status=!closed report items_per_page 100 items_per_page_rss revisionlog default_log_limit 100 graph_colors #cc0#0c0#0cc#00c#c0c#c00 roadmap stats_provider DefaultTicketGroupStatsProvider search default_disabled_filters min_query_length 3 sendmail sendmail_path sendmail smtp debuglevel password port 25 server localhost timeout 10 use_ssl false use_tls false user sqlite extensions svn branches trunk, branches/* tags tags/* ticket commit_ticket_update_check_perms true commit_ticket_update_commands.close commit_ticket_update_commands.refs <ALL> commit_ticket_update_envelope [] commit_ticket_update_notify true default_cc default_component other default_description default_keywords default_milestone Create/Update Project default_owner < default > default_priority major default_resolution fixed default_severity default_summary default_type defect default_version v14 max_comment_size 262144 max_description_size 262144 preserve_newlines default restrict_owner false workflow ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter ticket-changesets collapsed false commands.close close closed closes fix fixed fixes commands.refs addresses re references refs see compact true envelope hide_when_none false notify true ticket_comments false ticket-workflow accept new -> assigned accept.operations set_owner_to_self accept.permissions TICKET_MODIFY dup * -> closed dup.name close dup.operations set_resolution,xref dup.set_resolution duplicate dup.xref Ticket %s has been marked as a duplicate of this ticket. dup.xref_local Closed as duplicate of %s. leave * -> * leave.default 1 leave.operations leave_status needinfo * -> needinfo needinfo.name Need info needinfo.operations set_owner_to_reporter reassign new,assigned,reopened -> new reassign.operations set_owner reassign.permissions TICKET_MODIFY reopen closed -> reopened reopen.operations del_resolution reopen.permissions TICKET_CREATE resolve new,assigned,reopened -> closed resolve.operations set_resolution resolve.permissions TICKET_MODIFY ticketlog log_message_maxlength 100 log_pattern \s*#%s\s+.* timeline abbreviated_messages True changeset_collapse_events false changeset_long_messages false changeset_show_files 0 default_daysback 30 max_daysback 90 newticket_formatter oneliner ticket_show_details false trac auth_cookie_lifetime auth_cookie_path authz_file authz_module_name auto_preview_timeout 2.0 auto_reload backup_dir db base_url http://intranet/trac/paradox/ check_auth_ip true database sqlite:db/trac.db debug_sql default_charset utf-8 default_date_format iso8601 default_dateinfo_format relative default_handler WikiModule default_language default_timezone genshi_cache_size 128 htdocs_location ignore_auth_case false jquery_location jquery_ui_location jquery_ui_theme_location mainnav wiki, timeline, roadmap, browser, tickets, newticket, search metanav login,logout,settings,help,about never_obfuscate_mailto false permission_policies DefaultPermissionPolicy, LegacyAttachmentPolicy permission_store DefaultPermissionStore repository_dir /hero/subversion/paradox repository_sync_per_request (default) repository_type svn request_filters resizable_textareas true secure_cookies show_email_addresses false show_ip_addresses false timeout 20 use_base_url_for_redirect use_xsendfile false versioncontrol allowed_repository_dir_prefixes wiki ignore_missing_pages false max_size 262144 render_unsafe_content false safe_schemes cvs, file, ftp, git, irc, http, https, news, sftp, smb, ssh, svn, svn+ssh split_page_names false
comment:5 Changed 10 years ago by
You have:
[trac] workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter
However, if you wish to use TicketWorkflowOpOwnerComponent
and TicketWorkflowOpXRef
, you must add those to the workflow
list:
[trac] workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerComponent,TicketWorkflowOpXRef
You have simply copied the example from AdvancedTicketWorkflowPlugin#Example, however note the comment on the page - Add the individual controller to the workflow controller list: ... (The individual controller name is listed in parenthesis after the operation name in the documentation section below.)
comment:6 Changed 10 years ago by
Resolution: | → worksforme |
---|---|
Status: | new → closed |
Feel free to follow-up if it's not working for you, though as stated elsewhere, the trac:MailingList should be used for support requests before opening a ticket.
comment:7 Changed 10 years ago by
Additional documentation added in wiki:AdvancedTicketWorkflowPlugin@26?action=diff.
Have you enabled the plugin through the plugin admin page? You've opened 5 tickets now claiming plugins don't work. My money is on something wrong or missed in your install steps. Please do a careful read of the TracPlugins page and then ask on the trac:MailingList before opening more tickets for install issues.