Request ability to set a field as part of workflow

[scottj@…]

It would be really nice to be able to set a field as part of my ticket workflow. At the company I work for, we have a workflow that has an analysis stage. During the analysis, the developer assigned reviews the enhancement/defect and determines how much time he/she thinks it will require to implement the changes.

Right now, it's just assumed that the developer will fill in the 'estimatedhours' field themselves, then click the 'analyze' action to transfer it to another state. However, it would be better if the actual action to transfer to another state would read something like, 'analyze at _ hours", and the developer would type in the number of hours he/she thinks it would require.

So, this request is simply to have some method of embedding a custom field into the action so that the workflow could set a custom ticket field upon making this action. In my example, the code to setup the operation might be:

   analyze = new -> analyzed
   analyze.operation = set_field
   analyze.field = ticket_custom.estimatedhours
   analyze.units = hours

And the resulting actions might be:

• leave as new
• analyze at hours (The estimated hours will be set. Next status will be 'analyzed'.)