Opened 12 years ago
Last modified 9 years ago
#9915 closed defect
New ticket notification status does not match TicketCreationStatus — at Initial Version
| Reported by: | Owned by: | Stephen Hansen | |
|---|---|---|---|
| Priority: | normal | Component: | TicketCreationStatusPlugin |
| Severity: | normal | Keywords: | Status |
| Cc: | Trac Release: | 0.11 |
Description
We have TicketCreationStatus enabled and set up so all new tickets are "under_review". However, when the notification email comes thru, the status in the email is shown as "new", the Trac default. A snippet of the email is shown below.
#260: OpsHub Testing 03202012 Trac to QC MediaPro
Reporter: kondur01 | Owner: kondur01
Type: defect | Status: new <<<<<<
Priority: average | Milestone: RQM Trial
Component: Polylogics | Version: MP - SP 11 - eBoost
Keywords: OpsHubTesting | Screenname: 10.34.2
Environment: TRN | Reference:
The ticket, when I look in Trac has the correct "under_review" status. Is this a matter of when the notification fires vs the plugin updating the status?
Thank you.
Screen Snapshot since text formatting got garbled