Version 21 (modified by Eli Carter, 8 years ago) (diff)

add further clarification of the triage operation

Advanced Ticket Workflow Plugin

Notice: This plugin is unmaintained and available for adoption.


AdvancedTicketWorkflowPlugin provides a number of advanced operations for customizable workflows that are similar to the operations provided in the customizeable workflow of the core system.

Currently provided operations are:

  • set_owner_to_reporter
  • set_owner_to_component_owner
  • set_owner_to_field
  • set_owner_to_previous
  • set_status_to_previous
  • run_external
  • triage
  • xref

(File requests for additional operations as enhancement tickets.)

Bugs/Feature Requests

Existing bugs and feature requests for AdvancedTicketWorkflowPlugin are here.

If you have any issues, create a new ticket.

Download and Source

Download the [download:advancedticketworkflowplugin zipped source], check out using Subversion, or browse the source with Trac.


Enable the plugin with:

advancedworkflow.* = enabled

(or by copying the egg to the plugins directory)

Add the individual controller to the workflow controller list:

workflow = ConfigurableTicketWorkflow,TicketWorkflowOpOwnerReporter

(The individual controller name is listed in parenthesis after the operation name in the documentation section below.)

And use the operation in your custom workflow:

needinfo = * -> needinfo = Need info
needinfo.operations = set_owner_to_reporter


  • set_owner_to_reporter (TicketWorkflowOpOwnerReporter)

Sets the owner to the ticket reporter.

<someaction>.operations = set_owner_to_reporter
  • set_owner_to_component_owner (TicketWorkflowOpOwnerComponent)

Sets the owner to the ticket's component owner.

<someaction>.operations = set_owner_to_component_owner
  • set_owner_to_field (TicketWorkflowOpOwnerField)

Sets the owner to the value of a ticket field.

<someaction>.operations = set_owner_to_field
<someaction>.set_owner_to_field = mycustomfield
  • set_owner_to_previous (TicketWorkflowOpOwnerPrevious)

Sets the owner to the previous owner. If there is no previous owner, the owner will be deleted.

<someaction>.operations = set_owner_to_previous
  • set_status_to_previous (TicketWorkflowOpStatusPrevious)

Sets the status to the previous status. If there is no previous status, this is a no-op.

<someaction>.operations = set_status_to_previous
  • run_external (TicketWorkflowOpRunExternal)

Runs an external script <tracenv>/hooks/<someaction> passing the ticket number and the username as parameters. Security warning: If you have account registration available, your hook script must treat the username as user input.

<someaction>.operations = run_external
<someaction>.run_external = Hint to tell the user.
  • triage (TicketWorkflowOpTriage)

Sets the next status based on mapping the value of a field to a status value. For example, this can be used for a "triage" action that splits a workflow based on the ticket type.

<someaction> = somestatus -> *
<someaction>.operations = triage
<someaction>.triage_field = type
<someaction>.triage_split = defect->new_defect,task->new_task,enhancement->new_enhancement

The most common request is to use a different workflow based on the ticket type. Let's simplify that case slightly for the sake of this example and assume that there are only two ticket types, defect and enhancement. We'll say that defects require a qa step, but enhancements do not.

accept = new -> * = Accept ticket into workflow
accept.operations = triage
accept.triage_field = type
accept.triage_split = defect->new_defect,enhancement->new_enhancement

resolve_enh = new_enhancement -> closed = resolve
resolve_enh.operations = set_resolution

submittotest = new_defect -> qa = Submit to Test

resolve_def = qa -> closed = resolve
resolve_def.operations = set_resolution
  • xref (TicketWorkflowOpXRef)

Adds a comment to the ticket specified in the text field. Enter either the bare ticket number or '#' + ticket number. The format of the comment to be added to the other ticket is given as a python string with a single %s in it. That format string defaults to 'Ticket %s is related to this ticket'.

Also adds a comment to the local ticket. The format of the comment for the local ticket can be specified with .xref_local; it defaults to 'Ticket %s was marked as related to this ticket'. This functionality can be disabled by setting .xref_local to an empty value.

Note that the implementation of this operation is not robust.

;displays as "close as duplicate [_________]"
dup = * -> closed = close
dup.operations = set_resolution,xref
dup.set_resolution = duplicate
dup.xref = Ticket %s has been marked as a duplicate of this ticket.
dup.xref_local = Closed as duplicate of %s.

Recent Changes

17031 by rjollos on 2018-02-13 00:22:05
TracAdvancedTicketWorkflow 1.2.1dev: Revise documentation
16904 by ash on 2017-10-20 15:18:28
Name operations (and the associated components) for consistency with standard Trac terminology.
re #13237
16901 by ash on 2017-10-19 18:53:05
Patch applied, with changes as suggested in review.
re #13237


Author: retracile
Maintainer: retracile