| 1 | = Support for Pending Tickets = |
| 2 | |
| 3 | == Description == |
| 4 | |
| 5 | The intent of this is to allow an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter. If the reporter doesn't reply with in the allotted timeframe, the ticket will automatically be closed. |
| 6 | |
| 7 | This works well when combined with the SimpleTicketPlugin. |
| 8 | |
| 9 | == Bugs/Feature Requests == |
| 10 | |
| 11 | Existing bugs and feature requests for PendingTicketPlugin are |
| 12 | [report:9?COMPONENT=PendingTicketPlugin here]. |
| 13 | |
| 14 | If you have any issues, create a |
| 15 | [http://trac-hacks.org/newticket?component=PendingTicketPlugin&owner=datallah new ticket]. |
| 16 | |
| 17 | == Download == |
| 18 | |
| 19 | Download the zipped source from [download:pendingticketplugin here]. |
| 20 | |
| 21 | == Source == |
| 22 | |
| 23 | You can check out PendingTicketPlugin from [http://trac-hacks.org/svn/pendingticketplugin here] using Subversion, or [source:pendingticketplugin browse the source] with Trac. |
| 24 | |
| 25 | == Example == |
| 26 | |
| 27 | Add a custom ticket field to your `trac.ini` file: |
| 28 | {{{ |
| 29 | [ticket-custom] |
| 30 | pending = checkbox |
| 31 | pending.label = Pending |
| 32 | pending.value = 0 |
| 33 | }}} |
| 34 | |
| 35 | If you're using the SimpleTicketPlugin, you may want to hide it: |
| 36 | {{{ |
| 37 | [simpleticket] |
| 38 | hide = pending |
| 39 | }}} |
| 40 | |
| 41 | Install and enable the !PendingStatusRemovePlugin to have the pending flag automatically removed when the reporter responds. |
| 42 | |
| 43 | To enable the automatic closing of tickets, you'll need to set up a cron task:[[BR]] |
| 44 | `TODO ADD THIS` |
| 45 | |
| 46 | |
| 47 | |
| 48 | == Recent Changes == |
| 49 | |
| 50 | [[ChangeLog(pendingticketplugin, 3)]] |
| 51 | |
| 52 | == Author/Contributors == |
| 53 | |
| 54 | '''Author:''' [wiki:datallah] [[BR]] |
| 55 | '''Contributors:''' |