Changes between Version 12 and Version 13 of PendingTicketPlugin
- Timestamp:
- Nov 22, 2016, 11:46:54 PM (7 years ago)
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PendingTicketPlugin
v12 v13 5 5 == Description 6 6 7 This plugin allows an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter. If the reporter doesn't reply within the allotted timeframe, the ticket will be closed automatically. 8 9 This works well when combined with the SimpleTicketPlugin. 7 This plugin manages tickets with status //Pending//. If the reporter doesn't reply within the specified timeframe, the ticket will be closed automatically. If the reporter replies to the ticket, the status is changed from //Pending// (to //New//, by default). 10 8 11 9 == Bugs/Feature Requests … … 31 29 General instructions on installing Trac plugins can be found on the [TracPlugins#InstallingaTracplugin TracPlugins] page. 32 30 33 You will also need to enable the Plugin in your `trac.ini` file:31 You will need to enable the plugin in your `trac.ini` file: 34 32 {{{#!ini 35 33 [components] … … 37 35 }}} 38 36 39 Set up your ticket workflow to include a 'pending' status, for example in your `trac.ini` file:37 Configure your ticket workflow to include a //pending// status. For example: 40 38 {{{#!ini 41 39 [ticket-workflow] … … 44 42 }}} 45 43 46 Specify the status for tickets when 'pending'is removed:44 Specify the status for tickets when //pending// is removed: 47 45 {{{#!ini 48 46 [ticket] … … 50 48 }}} 51 49 52 Setup a cron script to automatically close tickets. 50 Create a cron script to automatically close tickets: 53 51 {{{#!sh 54 52 #!/bin/bash