|Version 1 (modified by 10 years ago) (diff),|
Support for Pending Tickets
The intent of this is to allow an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter. If the reporter doesn't reply with in the allotted timeframe, the ticket will automatically be closed.
This works well when combined with the SimpleTicketPlugin.
If you have any issues, create a new ticket.
Download the zipped source from [download:pendingticketplugin here].
Add a custom ticket field to your
[ticket-custom] pending = checkbox pending.label = Pending pending.value = 0
If you're using the SimpleTicketPlugin, you may want to hide it:
[simpleticket] hide = pending
Install and enable the PendingStatusRemovePlugin to have the pending flag automatically removed when the reporter responds.
To enable the automatic closing of tickets, you'll need to set up a cron task:
TODO ADD THIS