wiki:TicketTeamDispatcherPlugin

Version 10 (modified by Ryan J Ollos, 10 years ago) (diff)

Added contributor.

Ticket Team Dispatcher

Notice: This plugin is unmaintained and available for adoption.

Description

Ticket Team Dispatcher is a plugin for easy ticket-distribution. Instead of assigning tickets directly to owners, you can assign the ticket to a special team via a custom field.

The difference between a standard trac custom select field and the Ticket Team Dispatcher field (ttd-field) is, that the ticket-!admin can specify, which users are in the teams. On Creation of a ticket trac will also mail its status to all of the users in the team, according to the selected team.

IMPORTANT:

  • Since Version 0.2 this plugin needs UserManagerPlugin, because it uses its API to manage the user-team relations.
  • The admin interface of Ticket Team Dispatcher will automatically create and update the custom-field (although, see #6807). You must not modify the options of this select field from the custom-field admin page (if using CustomFieldAdminPlugin), but the ticket team dispatcher admin page.

Bugs/Feature Requests

Existing bugs and feature requests for TicketTeamDispatcherPlugin are here.

If you have any issues, create a new ticket.

Download

Download the zipped source from [download:ticketteamdispatcherplugin here].

Source

You can check out TicketTeamDispatcherPlugin from here using Subversion, or browse the source with Trac.

Example

TBA

Recent Changes

16855 by rjollos on 2017-10-06 02:16:49
TracTicketTeamDispatcher 0.3dev: Implicitly install TracUserManagerPlugin
16854 by rjollos on 2017-10-06 02:14:49
TracTicketTeamDispatcher 0.3dev: Refactor
16853 by rjollos on 2017-10-06 02:09:29
TracTicketTeamDispatcher 0.3dev: Create the custom field on environment upgrade

Fix form resubmission on page refresh after POST.

Fixes #6807.

(more)

Author/Contributors

Author: sinnvoller
Maintainer: none (needsadoption)
Contributors: rjollos, asdorsey