Version 4 (modified by Chris Wolf, 7 years ago) (diff)


Trac Ticket to Salesforce ticket synchronization


Maintain synchronization if Trac tickets in !Salesforce. Trac tickets are reflected by the !Salesforce custom object, !Ticketc and !Commentc. !Ticketc objects are linked to Cases via M2M relationship provided by the !CaseTicketLinkc custom object. Even though this is a M2M relation, Trac's uses a custom text field for the Case number, so it's essentially many-to-one.

!Commentc objects are related to !Ticketc objects via the link custom object, !TicketCommentLinkcc. The related lists layouts are modified to display the related object fields rather then the object id.

You need the "tracrpc" component installed and enabled for this plugin to work. You also need to add a custom field, "case_number", as shown below.

This file gets copied to the "plugins" directory of the trac project.

Example settings in trac.ini are:

tracrpc.* = enabled
ticket2sforce.* = enabled
ticketvalidator.* = enabled

username = yourSFusername
password = yourSFpasswd
sectoken = yourSFsecurityToken
wsdl = partner.wsdl

case_number = text
case_number.label = Case Number

new.required = case_number

You will need to install the following Salesforce project artifacts using either the Eclipse SForce plugin or the ant-based migration tool.

src/layouts/Case-Case Layout.layout src/layouts/Commentc-Comment Layout.layout src/layouts/Ticketc-Ticket Layout.layout src/layouts/TicketCommentLinkc-TicketCommentLink Leyout.layout src/objects/Ticketc.object src/objects/Commentc.object src/objects/CaseTicketLinkc.object src/objects/TicketCommentLinkc.object

Bugs/Feature Requests

Existing bugs and feature requests for TicketToSalesforcePlugin are here.

If you have any issues, create a new ticket.


Download the zipped source from [download:tickettosalesforceplugin here].


You can check out TicketToSalesforcePlugin from here using Subversion, or browse the source with Trac.


  1. !Install the custom objects and custom page layouts into your Salesforce org.
  2. Generate the partner WSDL and copy it into your trac/projects/<yourproj>/conf directory
  3. Edit trac.ini to enable the tick2sforce component as well as setting the web service API credentials.

Recent Changes

14845 by chriswolf on 2015-07-24 23:15:31
Add license per issue #12456
14098 by rjollos on 2014-08-20 01:50:48
Removed empty directory.
9842 by chriswolf on 2011-02-08 13:19:26
Refactored code to consolidate two classes, Ticket2Case and CaseNumberValidator
into a single class, Ticket2SForce. This obviates the need for "caseId" global
and connection static method to share connection between two classs.


Author: chriswolf
Maintainer: chriswolf

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