238 | | This task remind reporter about orphaned ticket and assiged user about sleeping ticket. Orphaned ticket is a ticket in new status since more than a given amount of day. An email notifcation is sent to the reporter in such a case. A sleeping ticket is a ticket assigned to an user, but the user either did not accepet it or did not touch the ticket(make comment for exemple) since more than a gievn amount of day. The assigned user is notified in such a case. The delay is an optional parameter associated with each schedule. Default value is '''3 day'''. |
239 | | |
| 238 | This task remind reporter about orphaned ticket and assigned user about sleeping ticket. Orphaned ticket is a ticket in new status since more than a given amount of day. An email notification is sent to the reporter in such a case. A sleeping ticket is a ticket assigned to an user, but the user either did not accept it or did not touch the ticket(make comment for example) since more than a given amount of day. The assigned user is notified in such a case. The delay is an optional parameter associated with each schedule. Default value is '''3 day'''. |
| 239 | |
| 240 | === unreachable milestone === |
| 241 | '''Note''': Since 0.2dev_r9388 |
| 242 | This task scan still opened tickets in near milestone. Such a situation means that those tickets will probably not be part of the milestone. The task send a mail to user defined with ''unreachable_milestone.recipient'' (default is '''empty''') for each milestone with he list of still opened tickets. You may want to set the value to the release manager user. Reporter and owner are notified too but only for their tickets. The task looks for near milestone until 3 day ahead. You can change the value with parameter either by setting ''unreachable_milestone.<schedule>.arg'' or in admin panel. |
| 243 | |
| 244 | This is an example of the mail for release manager: |
| 245 | {{{ |
| 246 | Hello, |
| 247 | |
| 248 | The milestone milestone1 is near to be closed. Its due date is 11-30-2010. |
| 249 | |
| 250 | Unfortunately we have detected some still opened ticket. |
| 251 | Please consider to postpone them or ensure they will meet the milestone due date. |
| 252 | |
| 253 | These ticket are |
| 254 | |
| 255 | testing ticket |
| 256 | http://localhost:8000/dummy/ticket/1 |
| 257 | |
| 258 | testing ticket |
| 259 | http://localhost:8000/dummy/ticket/3 |
| 260 | |
| 261 | |
| 262 | |
| 263 | Best regard. |
| 264 | |
| 265 | -- |
| 266 | My Project <http://localhost:8000/dummy> |
| 267 | My example project |
| 268 | }}} |