|Version 1 (modified by 3 years ago) (diff),|
Add streamlined workflow-action buttons to the top of a ticket
This plugin adds a row of "action buttons" to the top of every ticket detail page. These buttons allow you to quickly act on a ticket (with a workflow action like "reassign", "resolve", "reopen", etc) without scrolling down to the Actions section. When a button is pressed, a modal dialog opens up with a small form prompting the user for any additional information (e.g. resolution when resolving the ticket, or new owner when reassigning) and an optional comment.
If you have any issues, create a new ticket.
Download the zipped source from here.
Install the plugin and then enable its components by setting
workflow_actionbuttons.* = enabled in your
You can customize the labels and icons displayed for each button. To do this, create a new
[ticket-workflow-action-buttons]. For example:
[ticket-workflow-action-buttons] accept.title = Accept accept.icon = fa-thumbs-o-up leave.title = Comment leave.icon = fa-comments-o leave.comment = required assign.title = Reassign assign.icon = fa-random reopen.title = Reopen reopen.icon = fa-minus-square-o resolve.title = Close resolve.icon = fa-check-square-o
The icons are implemented with Font Awesome; a copy of Font Awesome is included in the plugin distribution.
Screen Shot 2014-01-02 at 10.27.50 PM.png (222.9 KB) - added by 3 years ago.
Screenshot of the plugin's action buttons added to the top of a ticket
Screen Shot 2014-01-02 at 10.28.07 PM.png (225.3 KB) - added by 3 years ago.
Screenshot of the plugin's modal form prompting the user for additional information after an action button is clicked
Screen Shot 2014-01-02 at 10.39.14 PM.png (140.5 KB) - added by 3 years ago.
Screenshot of the plugin's modal form, after clicking the "Resolve" button
Download all attachments as: .zip