|Version 10 (modified by rjollos, 3 years ago) (diff)|
Daily email to remind owners of open tickets
This is a script for sending daily reminder emails of tickets owned (like one's notice scripts, or todo scripts).
The script searches the ticket status, and if one's status is not closed, it collects by owner and sends each of them a html mail.
This is a ptyhon script The underlying database connection relies on python's db capabilities, so probably you will have to install the appropriate db connector module(s) for your db. (MySQL: mysql-python, PostgreSQL: psycopg2, SQLite: sqlite2 or sqlite3) - and of course you'll need python 2.6 as well...
It is tested on Trac 0.11 and 0.12 with PostgreSQL 3.10 and Python 2.6 on a Gentoo box. (I didn't test it on other platforms, but it isn't used to be very hard to adopt this tiny script to suit your needs... - like me: I have copied TicketReminder script, and just customized it ;) )
I know it could be written more efficient, and a nicer code. For now it is enough :)
Feel free to adopt it to your needs, please test it, use it!
UPDATE: One should change line 103 if upgrading from Trac 11.x to Trac 12.x due to database changes:
detail = detail + " created at " + str(time.strftime('%Y. %B %d. (%A) %H:%M:%S',time.gmtime(int(tkt/1000000))))
Please take care of indentation! (the 12.x database converts every timestamp to a more accurate timestamp format, so a timestamp field must be divided by a million to work properly)
If you have any issues, create a new ticket.
Download the zipped source from here.
One should put in a cronjob, ie:
0 0 * * mon-fri root /path/to/this/script/trac_reminder_report.py
(don't forget to put a MAILTO=your.address@… into the cron file, the script prints out the recipients names where the mails had been sent)