Ticket #1045 (new task)

Description

I'm working on implementing an interface to autotrac in C++, and I have it working, but I'm a bit curious about the function of the errorID variable.

The problem I have is it seems they need to be unique, but my application has no easy way of determining what errorID it should use. I notice though that the errorID is displayed in the ticket inbox of autotrac, but not when looking at other tickets in the system.

Finally, I wasn't quite sure how to change the status of the tickets so they are no longer in the inbox, but are part of the regular cycle.

Any info you could give would be appreciated, and I'd be glad to type up some more extensive documentation about my experience afterwards.