Opened 6 months ago

#11498 new enhancement

Provide hints in render_ticket_action_control

Reported by: ethan.jucovy@… Owned by: ejucovy
Priority: normal Component: WorkflowNotificationPlugin
Severity: normal Keywords:
Cc: Trac Release:


WorkflowNotificationPlugin currently does nothing in render_ticket_action_control, since it doesn't itself provide any workflow actions.

However, it should return None, None, hints instead of None, None, None as it currently does.

The hints would inform the user about the email(s) that will be triggered. I'm thinking subject and recipients would be most appropriate, e.g.:

[Next status will be closed. The resolution will be set to _.] An email titled "Your ticket has been closed" will be sent to joe. An email titled "The ticket you are watching has been closed" will be sent to bob and nancy.

Not sure if we would be able to do this with 100% accuracy in case of .condition properties.

Nice-to-have: hover over a hint sentence to preview the full email that will be sent.

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