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Opened 6 years ago

Closed 6 years ago

#3025 closed enhancement (wontfix)

SLA time tracking

Reported by: anonymous Owned by: bobbysmith007
Priority: normal Component: TimingAndEstimationPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.11

Description

Is it possible to add a feature about SLA time tracking? Configure the estimated time and just subtract the closed time except stopping the timer when the issue is with a custom reason like (waiting for additional information)

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Change History (2)

comment:1 Changed 6 years ago by anonymous

  • Trac Release changed from 0.10 to 0.11
  • Type changed from defect to enhancement

Changing to enhancement. Sorry.

comment:2 Changed 6 years ago by bobbysmith007

  • Resolution set to wontfix
  • Status changed from new to closed

Everything is possible, but it doesnt sound like this would be a great fit for this plugin. Partly I dont know what SLA time tracking is, or what that implies and a quick google didnt clear this up.

There have been requests for a timer before, but I feel that this would be better managed as a plugin to T&E or a separate plugin branching its code.

Thanks for the idea, but I probably will not be tackling this one unless you can make a good case for it being a part of this plugin.

Russ

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