No notification sent to previous owner when a ticket is reassigned
|Reported by:||rjollos||Owned by:||hasienda|
|Severity:||major||Keywords:||ticket email notification|
When a user is removed from the CC list, they receive the a notification email showing the change to the CC list. This is the last email they receive unless they are also the owner or reporter (or component owner and have opted in to notifications).
It seems to me that the same behavior should also be observed when a ticket is reassigned. If the owner is changed, the previous owner should receive one final email showing them that the ticket was reassigned.
However, I have tested and this is not the behavior I am seeing. If another user reassigns a ticket that I own, I receive no notification of that change unless I'm also the ticket owner or on the CC list.
Change History (10)
comment:1 Changed 4 years ago by doki_pen
- Priority changed from normal to high
- Severity changed from normal to major
- Status changed from new to assigned
comment:9 Changed 21 months ago by doki_pen
- Owner changed from doki_pen to hasienda
- Status changed from assigned to new