Notify template sent to queue owner instead of original ticket submission email
|Reported by:||micah@…||Owned by:||bas|
If a user submits a ticket via email, they get the auto-response that I created and configured as my alternate_notify_template. This is good because it lets them know that their ticket was received and entered into the system.
However, as the queue owner, I also get the alternate_notify_template email, this is quite useless because I dont need this email at all, but I would expect to receive the original ticket submission not the notify_template email.
This is what I have configured:
[DEFAULT] project: /var/lib/trac/eggplant debug: 5 umask: 022 spam_level: 4 reply_address: 1 reply_all : 1 mailto_link: 0 umask: 022 email_comment: > email_header: 0 trac_version: 0.9 alternate_notify_template : support.cs ticket_update: 1
I'm running 0.7.6-5 (debian package).
Change History (10)
comment:1 Changed 8 years ago by anonymous
- Summary changed from Notify template sent to queue owner instead of original ticket submission to Notify template sent to queue owner instead of original ticket submission email
comment:4 follow-up: ↓ 7 Changed 8 years ago by bas
- Cc micah@… added
- Resolution set to fixed
- Status changed from assigned to closed
comment:7 in reply to: ↑ 4 Changed 8 years ago by anonymous
- Resolution fixed deleted
- Status changed from closed to reopened